menu

Digital Guide

Mobile Phone Service Guide (Your language & Japanese)

Japanese

English

中文

价格计划

Unlimited Data MAX+（无限量极限畅享+）费用套餐 (170KB)
au Money Activity Plan+（au理财活动套餐+） (343KB)
智能手机超值方案 (1.2MB)
平板电脑费用套餐 (484KB)
家庭路由器（5G）费用套餐 (4.3MB)
au Smart Value (148KB)

售后服务

Repair and Delivery Service（故障遗失支援） (169KB)
Repair and Delivery Service（故障遗失支援）with Cloud (947KB)
Repair and Delivery Service Wide（全方位故障遗失支援）with Cloud (467KB)
Repair and Delivery Service Wide（全方位故障遗失支援）with AppleCare Services & iCloud+ (1.5MB)
Bringing Model Repair Support（自带机型故障支持） (919KB)

国际服务

au国际电话定额 (91KB)
au海外无限量畅享 (580KB)

合同所需文件

在新加入时所需要的资料 (219KB)
MNP 时所需要的资料 (230KB)

其他

au支持 (1.4MB)
au ID 设置方法 (969KB)
请款单的查看方法 (2.5MB)

Netflix设置方法 (筹备中)

Portuguese

Planos de Tarifa

Plano de tarifa Unlimited Data MAX+ (Ilimitado Data MAX+) (137KB)
au Money Activity Plan+ (au Plano de Atividades Monetárias+) (185KB)
Programa de Valor para Smartphone (1.1MB)
Plano de tarifa para Tablet (472KB)
Plano de tarifa do roteador residencial (5G) (4.3MB)
au Smart Value (150KB)

Serviço de Suporte

Repair and Delivery Service (Seguro contra defeito e extravio) (159KB)
Repair and Delivery Service (Seguro contra defeito e extravio) with Cloud (899KB)
Repair and Delivery Service Wide (Seguro amplo contra defeito e extravio) with Cloud (414KB)
Repair and Delivery Service Wide (Seguro amplo contra defeito e extravio) with AppleCare Services & iCloud+ (1.4MB)
Bringing Model Repair Support (Suporte de Reparo para Aparelho Trazido) (894KB)

Serviços Internacionais

Tarifa fixa para chamadas internacionais au (91KB)
au Plano Ilimitado Data Exterior (557KB)

Documentos necessários para o contrato

O que é necessário para novos contratos (162KB)
O que é necessário para MNP (160KB)

Outros

Suporte au (1.1MB)
Método de configuração do au ID (914KB)
Modo de conferência da fatura (2.6MB)

Método de configuração do Netflix (em preparação)

Related Information

  • All of the indicated amounts include tax unless otherwise specified.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x