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Services and charges in your destination country

Check what models can be used at your destination, calling charges, and data communication charges.

* The usage fees for each international service are not subject to Japan's consumption tax.

Please be sure to read this before your trip.

Click here for details on important notes and information regarding the use of roaming services overseas (in Japanese only)

If an overseas carrier discontinues GSM (2G) and UMTS (3G) networks, you may no longer use local voice calls, SMS, and data communications depending on the device you are using.

Click here for details on the termination of GSM (2G) and UMTS (3G) services at your destination (in Japanese only)

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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