Store Locator

Phone Number for Inquiries When Overseas

From your au/UQ mobile/povo1.0 smartphone or mobile phone.

	Inquiries	au users	UQ mobile users	povo1.0 users
Online Support	all inquiries	au message support https://www.au.com/support/inquiry/message/ AI:24 hours a day (Advisor available: 10:00-22:00 JST) Japanese Only	UQ mobile chat https://www.uqwimax.jp/mobile/support/contact/chat/ AI:24 hours a day (Advisor available: 10:00-22:00 JST) Japanese Only	povo1.0 chat https://povo.au.com/support/ AI:24 hours a day (Advisor available: 10:00-22:00 JST) Japanese Only
Calling from Japan	all inquiries	157 no charge Operator available: 9:00-20:00 Automatic voice response: 20:00-9:00	0120-929-818 no charge Operator available: 10:00-19:00 Automatic voice response: 19:00-10:00	N/A
Callng from overseas	about World Data Flat	+81-3-6670-6944 no charge when you call from your au/UQ mobile/povo1.0 device 24 hours a day, Press and hold "0" or "*" to dial "+". How to dial "+" may differ depending on your mobile phone model.
Callng from overseas	Other inquiries	+81-3-6670-6944 no charge when you call from your au device 24 hours a day, Press and hold "0" or "*" to dial "+". How to dial "+" may differ depending on your mobile phone model.	+81-3-6327-5005 Int’l toll applied 10:00-19:00 JST Press and hold "0" or "*" to dial "+". How to dial "+" may differ depending on your mobile phone model.	N/A

When calling from a general (free of charge)

International access numbers for major countries and regions

Country/region name

America (Including Alaska and Hawaii) , Canada, Guam,
Saipan, Jamaica, Bahamas, Bermuda,
Puerto Rico, United States Virgin Islands

India, Sri Lanka, China, Bangladesh,
the Philippines, Vietnam, Macau, Malaysia,
New Zealand, Israel,
United Kingdom, Italy, Austria, the Netherlands,
Switzerland, Spain, Czech, Germany, Turkey, Egypt,
France, Belgium, Monaco, Romania, Argentina, Costa Rica,
Peru, Mexico

South Korea

Indonesia, Singapore, Thailand, Hong Kong

Taiwan

Brazil

Australia

Russian Fed.