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Upgrade Program EX/EX (a)

New applications are no longer accept as of September 30, 2019.

  1. ◎When switching models or relinquishing the previous model during the 25th month after subscribing (Upgrade Program EX(a) is the 13th month).
    ◎The amount that does not need to be paid differs depending on the month when the phone model is switched.

Overview

If you subscribe to the Upgrade Program EX at the same time you purchase a smartphone with an installment contract (48 months[1]), when you change the model to a new model after using for 24 months, the remaining amount of the installment payments (up to 24 months) for the smartphone you have used is waived.(★3)

  • Cash retail value / Payment total: ¥72,000
  • Actual annual interest: 0%, Deposit: ¥0
  • Installment payments: ¥1,500/month x 48 installments (¥72,000)
  • Payment period: 50 months, Number of payments: 48 payments

With the iPhone, you can also select the "Upgrade Program EX(a)" which lets you switch models every year!

Program charge

¥390/month (non-taxed) [2]

Application

Required

Subscription conditions

If both of the following conditions of (1) and (2) are met:

(1) <Upgrade Program EX>

Application for this program is made at the same time as the purchase of an eligible 4G LTE smartphone with an installment contract (48 months)
<Upgrade Program EX (a)>
Application to this program at the same time as an eligible iPhone purchase with an installment contract (24 months)

(2) New au Adjust Plan/au Adjust Plan/au Adjust Plan(s)/au Flat Plan5(exclusive for student discount)/au Flat Plan 7 Plus/au Flat Plan 20/au Flat Plan 25 Netflix Pack/au Flat Plan 30/au Data Max Plan/au Data Max Plan Netflix Pack is subscribed
*Plans whose applications are no longer accepted.

  • The names of rate plans and data flat-rate services for au VoLTE 4G LTE smartphones (excluding iPhones released before 2016) have "(V)" on the end.

Conditions of use for the program benefits

If both of the following conditions of (1) and (2) are met:

(1)<Upgrade Program EX>

Change models (purchase) after using an eligible model for 12 months(★4)

<Upgrade Program EX (a)>

Change models (purchase) after using an eligible model for 6 months

(2) When you change models, you relinquish the previous model(★5)

The PDF for the terms of use for the Upgrade Program EX (in Japanese only) (132KB)
The PDF for the terms of use for the Upgrade Program EX (a) (in Japanese only) (125KB)

<About Device Returns>

Customers who are not able to return the device when using the Upgrade Program benefit can either bring the device to an au store or return it by mail. The deadline for return is the end of the following month from the application date of the model change (Inspection must be completed by KDDI).

Program benefits

Payment not necessary for the amount equivalent to the installment amount from the month after changing models
(For Upgrade Program EX: Up to 24 months(★2)/For Upgrade Program EX(a): Up to 12 months(★2))(★3)

[Point Refund Guarantee]

If you change models without taking advantage of the program benefits, WALLET points (au points for corporate contracts) equivalent to all program charges you have paid will be credited in the next month following the month you change models.(★6)
(This benefit is eligible when the benefit conditions (1)(2) above is satisfied)
  1. If you purchased an eligible iPhone purchase with an installment contract (24 months), you can also select Upgrade Program EX (a).
  2. ◎Program fees are not incurred from the 25th month.
    ◎The ¥390 (non-taxable) program charge for Upgrade Program EX (a) is discounted. There is no deadline to apply. You will receive notifications regarding any changes in advance.
  1. Total amount of the installments.
  2. When switching models or relinquishing the previous model during the 25th month after subscribing (Upgrade Program EX(a) is the 13th month). The amount that does not need to be paid differs depending on the month when the phone model is switched.
  3. If the remaining installment payment amount is less than the previously paid program charges when the benefits are applied, the difference between the program charges and the remaining installment payment amount is returned to the WALLET points (au points for a corporate contract) in the month following the model upgrade.
  1. If you use this benefit between the 13th and 24th months after purchasing an eligible model, you are required to pay an advance use fee (¥390 (non-taxed) x number of remaining months until the 25th month), after which installment payments are waived.
  1. ◎ In case that you fail to return your old model at the time of changing models using the program benefit, please bring your old model in a store carrying au products or return it by mail. Your old model must be returned and inspected on our site by the end of the month following the month you apply for changing models. If you fail to return your old model in a timely manner to complete the inspection, you will be disqualified for the benefit.

    ◎If the device that you return exhibits any of the following failures (examples), you are required to pay a faulty device use fee of ¥20,000 (non-taxed) when using the program benefit. (For subscribers to Repair and Delivery Support for Android™, this fee is ¥2,000 (non-taxed), and for subscribers to AppleCare+ & au Handset Support for iOS, or to Repair and Delivery Support with AppleCare Services, the fee is ¥3,672 (non-taxed) for a cracked screen or ¥12,744 (non-taxed) for issues other than a cracked screen (from September 14, 2018)). Inspection methods and items may vary depending on the model that is inspected.

    ◎If the device that you return exhibits any of the following failures (examples), you are required to pay a faulty device use fee when using the program benefit.

    You can browse here by scrolling horizontally.

    Examples in which payment is required

    Not entered into support services on the right

    If you subscribe to AppleCare+ & au Handset Support for iOS, or to Repair and Delivery Support with AppleCare Services

    If you subscribe to Repair and Delivery Support for Android

    a cracked screen

    ¥20,000 (non-taxed)

    ¥3,740 (non-taxed)

    ¥2,000 (non-taxed)

    Other
    •The power does not turn on
    •The device cannot be charged
    •The body or screen of the phone is damaged or cracked
    •There is a response to water leakage stickers placed in manufacturer-designated locations

    ¥12,980 (non-taxed)

    You can browse here by scrolling horizontally.

    ◎ In the following cases, the benefit is no longer be available:

    • The passcode lock is not canceled and the phone has not been completely reset,
    • The serial number cannot be confirmed, the device has been modified, or other circumstances that void the manufacturer warranty.
    Repair and Delivery Support
  1. Does not apply to the Upgrade Program EX(a).

    * Anyone who thinks of subscribing to other rate plans than New au Adjust Plan/au Adjust Plan(s)/au Flat Plan 7 Plus/au Data Max Plan/au Data Max Plan Netflix Pack/au Flat Plan 20/au Flat Plan 25 Netflix Pack/au Adjust Plan(New applications are no longer accepted as of June 30)/au Flat Plan 30(New applications are no longer accepted as of June 30), please visit the sites below:

    Upgrade Program (a) (in Japanese only)
Notes

How much can I save actually?

＜Upgrade Program EX＞

Select an eligible model you are interested in and a type of your purchase to find the total amount of the installment payments when changing models in the 25th month (following 24 consecutive months of use of the old model).

1. Purchased model

2. Type of purchase

y8 機種変更
分割支払総額
（一括代金）		 機種変更
分割支払額
（分割代金）		 MNP
分割支払総額
（一括代金）		 MNP
分割支払額
（分割代金）		 新規
分割支払総額
（一括代金）		 新規
分割支払額
（分割代金）
iPhone 11 Pro 64G 124992 2604 124992 2604 124992 2604
iPhone 11 Pro 256G 141984 2958 141984 2958 141984 2958
iPhone 11 Pro 512G 167472 3489 167472 3489 167472 3489
iPhone 11 Pro Max 64G 137808 2871 137808 2871 137808 2871
iPhone 11 Pro Max 256G 156096 3252 156096 3252 156096 3252
iPhone 11 Pro Max 512G 181584 3783 181584 3783 181584 3783
iPhone 11 64G 88992 1854 88992 1854 88992 1854
iPhone 11 128G 94608 1971 94608 1971 94608 1971
iPhone 11 256G 107424 2238 107424 2238 107424 2238
iPhone XS 64G 128640 2680 128640 2680 128640 2680
iPhone XS 256G 146880 3060 146880 3060 146880 3060
iPhone XS 512G 171840 3580 171840 3580 171840 3580
iPhone XS Max 64G 141600 2950 141600 2950 141600 2950
iPhone XS Max 256G 159840 3330 159840 3330 159840 3330
iPhone XS Max 512G 184800 3850 184800 3850 184800 3850
iPhone XR 64G 98400 2050 98400 2050 98400 2050
iPhone XR 128G 104880 2185 104880 2185 104880 2185
iPhone XR 256G 116640 2430 116640 2430 116640 2430
iPhone X 64G 128160 2670 128160 2670 128160 2670
iPhone X 256G 146400 3050 146400 3050 146400 3050
iPhone 8 64G 91440 1905 91440 1905 91440 1905
iPhone 8 256G 109680 2285 109680 2285 109680 2285
iPhone 8 Plus 64G 103200 2150 103200 2150 103200 2150
iPhone 8 Plus 256G 121680 2535 121680 2535 121680 2535
iPhone 7 32G 64800 1350 64800 1350 64800 1350
iPhone 7 128G 76320 1590 76320 1590 76320 1590
iPhone 7 256G 77280 1610 77280 1610 77280 1610
iPhone 7 Plus 32G 78480 1635 78480 1635 78480 1635
iPhone 7 Plus 128G 90240 1880 90240 1880 90240 1880
iPhone 7 Plus 256G 91440 1905 91440 1905 91440 1905
iPhone SE 16G 56880 1185 56880 1185 56880 1185
iPhone SE 32G 54000 1125 54000 1125 54000 1125
iPhone SE 64G 69480 1447.5 69480 1447.5 69480 1447.5
iPhone SE 128G 65880 1372.5 65880 1372.5 65880 1372.5
Xperia 1 SOV40 112320 2340 112320 2340 112320 2340
Xperia XZ3 SOV39 43200 900 43200 900 43200 900
Xperia XZ2 Premium SOV38 108000 2250 108000 2250 108000 2250
Xperia XZ2 SOV37 95040 1980 95040 1980 95040 1980
Xperia XZ1 SOV36 69120 1440 69120 1440 69120 1440
Galaxy S10+ SCV42 114960 2395 114960 2395 114960 2395
Galaxy S10 SCV41 102000 2125 102000 2125 102000 2125
Galaxy A30 SCV43 43200 900 43200 900 43200 900
Galaxy Note9 SCV40 129600 2700 129600 2700 129600 2700
Galaxy S9+ SCV39 112320 2340 112320 2340 112320 2340
Galaxy S9 SCV38 95040 1980 95040 1980 95040 1980
Galaxy Note8 SCV37 118800 2475 118800 2475 118800 2475
AQUOS R3 SHV44 99360 2070 99360 2070 99360 2070
AQUOS sense2 かんたん SHV43-K 32400 675 32400 675 32400 675
AQUOS sense2 SHV43 32400 675 32400 675 32400 675
AQUOS R2 SHV42 95040 1980 95040 1980 95040 1980
AQUOS R compact SHV41 54000 1125 54000 1125 54000 1125
AQUOS sense SHV40 32400 675 32400 675 32400 675
AQUOS R SHV39 86400 1800 86400 1800 86400 1800
LG it LGV36 32400 675 32400 675 32400 675
HUAWEI P30 lite Premium HWV33 32400 675 32400 675 32400 675
HUAWEI P20 lite HWV32 32400 675 32400 675 32400 675
Qua phone QZ 32400 675 32400 675 32400 675
Qua phone QX 32400 675 32400 675 32400 675
TORQUE G04 79920 1665 79920 1665 79920 1665
TORQUE G03 43200 900 43200 900 43200 900
URBANO V04 58320 1215 58320 1215 58320 1215
BASIO3 49680 1035 49680 1035 49680 1035
BASIO2 43200 900 43200 900 43200 900
Total amount of the installment payments made up to the time you change models in the 25th month through the Upgrade Program EX
¥ - → ¥ -
（¥ -/month×24 payments）
The total amount of the installments is reduced to half!
Cash retail value / Payment total: ¥ -
Installment payments: ¥ -/month×48 installments
No deposit : Actual annual interest 0%
Payments/Period <24 payments / 26 months>
A program charge of 390 Yen/month (non-taxed) x 24 months is required separately.
  • The amounts shown above include tax.
  • This simulation is based on the retail prices at the au Online Shop (with the benefit of 2-year contract applied). Actual model prices may vary depending on the store.
  • This simulation uses then current prices officially announced as of September 13, 2019.

[About the installment payment]

  • A ¥3,300 contract fee is required when making a new contract or changing models (¥2,200 if changing from some models).

Notes

  • This program is available to subscribe only when purchasing any of eligible models. Once you discontinue the program, you are not allowed to re-enroll in the program until you purchase a new eligible model.
  • If the remaining installment amount is paid in one lump payment, this program benefit does not apply.
  • Neither the benefits of this program nor Point Refund Guarantee will be applicable in case of discontinuing this program; switching to any of ineligible rate plans or flat-rate data services, or transfer, suspension or cancellation of the line.
  • Backup of data and initialization of the device being returned is the responsibility of the customer. After the device is returned, all data is deleted and cannot be recovered.
  • When returning, remove all memory cards, straps, and other accessories. After returning, all accessories will be disposed of.
  • This program's benefits cannot be used along with Trade-in Program.
  • The program is subject to change depending on the time and model.
  • Click the links below for "Upgrade Program (Junior)" for junior mobile terminals, and "Upgrade Program(Tablet)" for tablets.
  • The information described herein is current as of September 13, 2019.
  • All of the indicated amounts include tax unless otherwise specified.

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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