au Style / au shop Service
au provides various services in different languages for foreign visitors.au Style / au shop provide everyone with support from purchasing mobile phones to directions on use, repair, and other after-sales services.
Services Available at Stores
To assist customers with difficulty understanding Japanese, au has international staffs who can provide responses in foreign languages.
We are also promoting the introductions of Translation System of which special operators offer translation services in 12 different languages for free.
♦What au Style / au shop can do for you
- Subscription of new contract /model changes
- Provide Technical Assistance
- Provide other types of consultations
- Accept payment of charges
au also has a foreign language customer center.
If you need a consultation or other service, please visit your nearest au Style / au shop.
What is the au Style / au shop?
Helpful Services
We provide various services to assist you. Please feel free to use our services.
Free charging service
We provide a free charging service for your phones.
- Not available at all stores
Memory Copying Service
We have dedicated devices that can back up your important address book data available for use anytime.
- Not available at all stores
Display Corner and au +1 Collection
Furthermore, the display corners boast au accessories such as smartphone cases, earphones, and chargers that allow you to enjoy your smartphone life.
Tools to help you understand our service
- Tools are not available at all shops. Check the store locator for shops where tools are available.
Support Movies
- Please refer to store locator in advance for stores with international staffs and Translation System.
Documents in Other Languages
au provides customers with service explanations and important announcements in foreign languages.
We promote easy-to-understand explanations when you are considering our services and after you have made your contract.
Here is one example.
International Calling Flat
For example, we have pamphlets for the International Calling Flat service in 3 languages.
Digital Guide in other languages
au Style / au shop have a support system in place so that customers that speak a foreign language can feel comfortable coming in.We will be looking forward to serving you at stores.
