Items to prepare for a new contract
When signing up for a new contract, have the items required for the application ready.
Applying through the au Online Shop
Check below for details on how to apply through the au Online Shop. However, note that business customers and subscribers who are minors cannot apply through the au Online Shop and should instead apply at the nearest store carrying au products.
For customers applying through au Online Shop
Adult subscribers can apply through the au Online Shop.
When applying through the au Online Shop, the user will need to provide one of the personal identification documents described on the page below.
In addition, paying by credit card is the only available payment method.
Applying at au Style / au shop
Applications for new contracts are accepted at any au Style / au shop or store carrying au products. The person whose name will appear on the contract must be present at the store when signing up.
Elderly customers are requested to come with a family member whenever possible.
If you come alone, you may be asked to call a family member from the store for verification.
Items required for application
- Contract fee: ¥3,850
(The amount will be added to your first phone bill.)
- Payment for the phone and other purchased items
- A deposit (a separately determined amount of no more than ¥100,000 (tax free) per contract, at no interest) may be required for a contract. In this case, the phone may not be purchased in installments. In addition, au Simple Payment cannot be used to purchase digital content, products, or other items.
- The prices of au phones and optional products vary at stores carrying au products. For details on prices and availability, check with the store that you plan to visit.
Identification documents for subscriber
Make sure to bring the original documents.
(Driver's license, passport, etc.)
- The personal identification document must include your name, date of birth, and current address, and it must be valid and within the expiry date.
- You may be asked to present additional personal identification documents even if you present one of the personal identification documents below.
- If the name on the new contract is different from that of the user, such as when a child applies to use an au mobile phone under the name of a parent, check the link below for details.
- For customers without Japanese nationality who have a limited period of stay in Japan, a document verifying your period of stay and a credit card are required when applying for the Personal Credit Agreement. If the period of stay is shorter than the installment payment period, you may not be able to apply for the Personal Credit Agreement.
Subscriber | Identification documents for subscriber |
| Individual | Driver's license |
Passport (Japanese) | |
Physical Disability Certificate or Rehabilitation Certificate or Mental Disability Certificate | |
Special Permanent Resident Certificate | |
Residence card | |
Individual Number Card (My Number Card) | |
Basic Resident Register Card | |
Health insurance card
(au does not obtain or save your insurer number, insurance code, or insurance ID number.) | |
Minor | Personal identification document listed above
|
Business | Certified copy of register or seal registration certificate |
Supplementary documents
Have one of the supplementary documents listed below ready to present along with the required personal identification documents in the following cases:
- When your current address is different from the address listed on your personal identification document.
- When a Basic Resident Register Card or health insurance card is presented and the monthly charges are paid by a means other than a credit card in the name of the contract holder.
Supplementary documents | Notes |
Utility bill receipt | The receipt must show your current address and must have been issued within the past 3 months (electricity, gas, water, etc.).
|
Certificate of Residence | The document must show your current address and must have been issued within the past 3 months.
|
Student ID | The ID must show your name and date of birth, and it must be valid and within the expiry date (only accepted in the case of a contract for a minor). |
Situations where an application for a new contract can be made by a third-party agent:
- When an adult guardian applies for the contract on behalf of the subscriber
- When the subscriber is unable to fill out the contract application form or visit the store, and a Physical Disability Certificate, Rehabilitation Certificate, or Mental Disability Certificate is presented as the personal identification document
A third-party agent is defined as:
- An adult guardian of the subscriber
- A family member delegated to act on behalf of the subscriber
- A representative of the facility delegated to act on behalf of the subscriber, if the subscriber belongs to a facility
Items to prepare when a third-party agent applies for the contract
- Physical Disability Certificate, Rehabilitation Certificate, or Mental Disability Certificate
- Power of Attorney form filled out by the subscriber
- The Power of Attorney form is not required if the third-party agent is an adult guardian.
- The Power of Attorney form is not required if the third-party agent is an adult guardian.
- Documents required for setting up the payment method
For payment by bank transfer: Cash card, or bank book + seal registered with the bank. (In the case of a cash card, the bank account PIN number will need to be entered at the store.)
For payment by credit card: Credit card (or debit card)
Items required for the third-party agent
- Personal identification document of the third-party agent, such as a driver's license
- Document verifying the relationship with the subscriber
If the third-party agent is an adult guardian, present a certificate of adult guardianship registration. (The certificate of registration can also serve as an identification document for the subscriber.)
If the third-party agent is a family member, present a document verifying the family relationship.
If the third-party agent is the representative of a facility, present a document verifying the relationship with the facility.
Check the link below for information about the Smile-heart Discount.
Items required when setting up the payment method for monthly charges
(Credit card, cash card, etc.)
| Subscriber | Items required when setting up the payment method for monthly charges |
Individual | [Paying by credit card]…Credit card [Paying by bank transfer]…Cash card
|
Announcements
Sharing of customer information between mobile phone and PHS service providers
Mobile phone and PHS service providers may exchange the names, addresses, and other personal information of customers such as those indicated below. This information is used for the purpose of screening customers when applying for a contract, and the application may be denied depending on the circumstances.
- Customers who owe an unpaid balance to another carrier after canceling their contract
- Senders of unsolicited email (spam)
- Customers whose service has been suspended due to refusal to respond to requests for identification verification in accordance with Article 11 of the Mobile Phone Improper Use Prevention Act
Multiple contracted lines under the same name for individual subscribers
To prevent large numbers of improper contracts under the same name, individual subscribers are generally limited to a total of five contracted smartphone and mobile phone lines under the same name. The number of lines that you can apply for may vary depending on the content of the application.
Provision of personal identification document information when subscribing
When personal identification documents such as driver's licenses are presented at the time of subscription, au may provide the information contained in such documents to the relevant issuing authority to confirm the validity. The aim of this measure, which has been in place since December 1, 2008, is to prevent the use of mobile phones with contracts that were fraudulently obtained with forged identification documents, in criminal activities such as bank transfer fraud. We appreciate your understanding in regard to our efforts to ensure reliable identity verification.
Changes to personal identity verification methods when subscribing
Please note that in accordance with the "Act for Identification, etc. by Mobile Voice Communications Carriers of Their Subscribers, etc. and for Prevention of Improper Use of Mobile Voice Communications Services" (also known as the "Mobile Phone Improper Use Prevention Act"), which came fully into effect on April 1, 2006, we have changed our methods for verifying the identity of individuals when signing up for a new contract or transferring ownership.
Inquiries about au mobile services
Inquiries by Phone
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Open: 9:00 – 20:00 *1
*1 For lost or stolen phone, inquiry will be accepted 24 hours.
