Store Locator

Contact information for contract, etc.

Check/Change Contract Contents

Services	Contact information
Services	On the WEB (log in to complete processes)	In an au Style / au shop (Search for an au Style / au shop)	On the telephone (365 days/year, toll free) 9:00 - 20:00 Telephone Numbers
Check Contract Contents	● FAQs	●	●
Address Change	● Processes (Japanese Only)	●	●
Name Change Application	● Processes (Japanese Only)	●	●
Telephone Number Change Application	×	●	×
PIN Number Change Application	×	●	×
Payment Method Change	● Processes (Japanese Only)	●	●
Temporary suspension / Reactivation of an au mobile phone	×	●	×

Change Price Plan/Discounts/Optional Services

Services	Contact information
Services	On the WEB (log in to complete processes)	In an au Style / au shop (Search for an au Style / au shop)	On the telephone (365 days/year, toll free) 9:00 - 20:00 Telephone Numbers
Price Plans Change	● FAQs	●	●
Optional Services	● Processes (Japanese Only)	●	●
Payments	● Processes (Japanese Only)	●	×

Model Changes / New Contract/MNP Enrollment Processes

Services	Contact information
Services	On the WEB (log in to complete processes)	In an au Style / au shop (Search for an au Style / au shop)	On the telephone (365 days/year, toll free) 9:00 - 20:00 Telephone Numbers
Model Change	● Processes (Japanese Only)	●	×
New Contracts	● Processes (Japanese Only)	●	×
MNP Enrollment	● Processes (Japanese Only)	●	×

au PAY（au WALLET）, Points

Services		Contact information
Services		On the WEB (log in to complete processes)	In an au Style / au shop (Search for an au Style / au shop)	On the telephone (365 days/year, toll free) 9:00 - 20:00 Telephone Numbers
au PAY Prepaid Card (au WALLET Prepaid Card)	Application	● Processes (Japanese Only)	●	0120-977-964 (Japanese Only)
	Process to start service	● Processes (Japanese Only)	×	0120-977-964 ^(*1) (Japanese Only)
	Charges to card	● Processes (Japanese Only)	●	×
	Emergency deactivation / reactivation of card		×	0120-977-964 ^(*1) (Japanese Only)
	Card reissuance	×	×	0120-977-964 (Japanese Only)
	Card cancellation	×	×	0120-977-964 (Japanese Only)
Check your points earned		● Processes (Japanese Only)	●	●
se Ponta points for au fees		● Processes (Japanese Only)	×	×

Service start processes are supported 24 hours a day.
Service cancelation is supported 24 hours per day.

If you are experiencing difficulties or are confused

Services		Contact information
Services		On the WEB (log in to complete processes)	In an au Style / au shop (Search for an au Style / au shop)	On the telephone (365 days/year, toll free) 9:00 - 20:00 Telephone Numbers
Theft or loss of the handset	①Search for the handset (location search) or lock	● FAQs	×	●
	②Stop the line	● FAQs	×	24 Hours
	③If you cannot find the handset	● FAQs	●	●
The handset is broken ^(*1)		● FAQs	●	●

Customers using iPhone/iPad, please contact

Apple Support.

All of the indicated amounts include tax unless otherwise specified.