menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

Please tell me the remaining balance for the device charges purchased through installment payment

The remaining balance for the device charges of smartphones and mobile phones purchased through installment payment can be checked on My au (Web).

After logging into My au (Web), please select the "au Device Charges" [au 機器代金] item from the breakdown screen to check the remaining balance and the number of payments.

For details, please check the following steps.

Steps

  • 1
  • 2

    Select the phone number you want to check and tap on "Select" [選択].

  • 3

    The breakdown screen will be displayed.

    Tap on the au phone number in the "au Device Charges" [au 機器代金] section.

  • 4

    Details such as remaining payments and the amount will be displayed under "Installment payment" [分割支払金].

  • All of the indicated amounts exclude tax unless otherwise specified.