I want to confirm the financial institution name or credit card number that will be deducted this month/was deducted in the past
You can check it on My au/My UQ mobile (web).
Direct debit from bank account: You can check the financial institution name and branch name.
Credit card payment: You can check part of the credit card number.
If you are unable to confirm the above or if you are unsure of the details, please see below.
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It may take about 30 minutes for the information to be reflected after the change of your method of payment.
- Click here for information on how to pay when the payment date has passed.(in Japanese only)
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Customers with J:COM combined bill, please check J:COM Support [J:COM サポート] page
How to check from My au/My UQ mobile (web)
You can check the financial institution name and the credit card number by logging in with your au ID through the button below.
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You can also check it from your PC
- From WEB de Billing, you can check your billing for the past 14 months.
If the payment method (credit card number/account information) is not displayed (tap to open)
Please check "Change Viewing Rights" [参照権限の変更] for WEB de Billing and "Change credit card/account number display setting" [クレジットカード・口座番号の表示設定の変更].
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If you are the contract holder of au phone line and the contract name differs from the billing account name, you cannot make the settings from the web. Please request an application form from the link below and return it with the billing account holder sign and seal. The procedure should be completed in about a week after arriving at our company. After that, please perform STEP 2 settings
STEP 1: Change the Viewing Rights in WEB de Billing
We have established Viewing Rights to prevent the leakage of your billing information, which is the customer personal information, and to safely manage it.
Please set it up by tapping the button below in your web browser.
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1
Access "Change Viewing Rights" [参照権限の変更].
- You need to log in with au ID
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2
Check the "Allow Viewing Rights" [参照権限あり] for all lines you want to allow viewings to.
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The line you logged in to will be automatically checked with "Allow Viewing Rights"
- If you do not need to change the settings of other lines, please go directly to Step 3
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The line you logged in to will be automatically checked with "Allow Viewing Rights"
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3
Tap on "Confirm changes" [変更内容の確認] at the bottom of the page.
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4
The settings of Viewing rights are now complete.
- Please wait up to about 30 minutes for the changes to be reflected
STEP 2: Change the display settings on the WEB de Billing Registration Contents Change page
This operation is necessary to display account information or credit card number.
Please set it by tapping the button below in your web browser.
- To protect your personal information, it is displayed partially.
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1
Access the "WEB de Billing Registration Contents Change" [WEB de 請求書 登録内容変更] page.
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You can also check it from your PC
- You need to log in with au ID
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You can also check it from your PC
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2
Tap on "Change"［変更する］in the "Display setting for credit card/account information" [クレジットカード・口座情報の表示設定].
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3
Check "Display Partially" [一部表示する] in the display settings and tap "Confirm changes"［変更内容の確認］.
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4
Tap on "Change"［変更する］.
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5
The changes in display settings are now completed.
＜For direct debit from bank account＞
＜For credit card＞
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