I would like to confirm if my payment has been completed
Check via the Web
I would like to confirm the completion of my payment via the Web
You can check the status of your payment on the "Payment Status/Payment" [お支払い状況の確認／お支払い] screen of My au (Web).
Please see below for detailed instructions.
Important note
-
If the billing amount is 0 yen or less, the amount will be marked as [-]. For details, please check WEB de Billing.
How to view "Payment Status" [お支払い状況] section
For Direct Debit (bank account)
- Before the payment: "Direct debit scheduled (Direct debit date)" [口座振替予定（口座振替日）]
- After the payment: "Paid" [お支払い済]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Partially Paid" [一部お支払い済み]
For Credit Card
- Before the payment: "Billed by credit card company" [クレジットカード会社よりご請求]
- After the payment: "Billed by credit card company" [クレジットカード会社よりご請求]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Billed by credit card company" [クレジットカード会社よりご請求]
- Since it is billed by the credit card company, please contact them for details of your payment status.
If you are unable to make a payment using your registered credit card due to expiration date, etc.
- Before the payment: "Unpaid (Payment Due Date)" [未払い (お支払い期日)]
- After the payment: "Paid" [お支払い済]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Partially Paid" [一部お支払い済み]
-
Please re-register your card information as future billing will be by paper bill (invoice). Click here for details on Changing Payment Method (in Japanese only)
For J:COM Combined Billing
- Before the payment: "Billed by J:COM" [J:COMよりご請求]
- After the payment: "Billed by J:COM" [J:COMよりご請求]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Billed by J:COM" [J:COMよりご請求]
For Paper bill (invoice)
- Before the payment: "Unpaid (Payment Due Date)" [未払い (お支払い期日)]
- After the payment: "Paid" [お支払い済]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Partially Paid" [一部お支払い済み]
Steps
-
1
- Login with au ID is required.
-
2
The "Payment Status/Payment" [お支払い状況の確認/お支払い] screen will be displayed.
Please verify in "Payment Status" [お支払い状況] Section.
- The latest payment may not be reflected in the list. Please verify on the "Last 2 days Payment" [＜直近2日間お支払い分＞] section.
For your reference
- If the message "There are no charges you can check on this site" [本サイトでご確認いただける料金はありません] is displayed, please wait until the payment status is reflected.
- Depending on the method of payment, it may take time to receive information from financial institutions and credit card companies. Please also check the bankbook or transaction status screen of your financial institution.
Check via the app
I would like to confirm the completion of my payment through the app
You can confirm it through the "Payment Status Confirmation/Payment" section in the My au app.
Please check the detailed steps below.
Important notes
-
If the billing amount is 0 yen or less, the amount will be marked as [-].
How to view "Payment Status" [お支払い状況] section
For Direct Debit (bank account)
- Before the payment: "Direct debit scheduled (Direct debit date)" [口座振替予定（口座振替日)]
- After the payment: "Paid" [お支払い済]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Partially Paid" [一部お支払い済み]
For Credit Card
- Before the payment: "Billed by credit card company" [クレジットカード会社よりご請求]
- After the payment: "Billed by credit card company" [クレジットカード会社よりご請求]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Billed by credit card company" [クレジットカード会社よりご請求]
- Since it is billed by the credit card company, please contact them for details of your payment status.
If you are unable to make a payment using your registered credit card due to expiration date, etc.
- Before the payment: "Unpaid (Payment Due Date)" [未払い (お支払い期日)]
- After the payment: "Paid" [お支払い済]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Partially Paid" [一部お支払い済み]
- Please re-register your card information as future billing will be by paper bill (invoice). Click here for details on Changing Payment Method (in Japanese only)
For J:COM Combined Billing
- Before the payment: "Billed by J:COM" [J:COMよりご請求]
- After the payment : "Billed by J:COM" [J:COMよりご請求]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Billed by J:COM" [J:COMよりご請求]
For Paper bill (invoice)
- Before the payment: "Unpaid (Payment Due Date)" [未払い (お支払い期日)]
- After the payment: "Paid" [お支払い済]
- If the payment due date has passed: "Unpaid" [未払い]
- If part of the payment has been confirmed: "Partially Paid" [一部お支払い済み]
Steps
-
1
On the home screen of My au app, tap on "Total Billing Amount for ○ Month" [○月のご請求額合計].
-
2
Scroll down the "Total Billing Amount" [ご請求額合計] screen and tap on "Payment Status/Payment" [支払状況の確認・お支払い].
-
3
The "Payment Status/Payment" [お支払い状況の確認/お支払い] screen will be displayed.
Please verify in "Payment Status" [お支払い状況] section.
- The latest payment may not be reflected in the list. Please verify on the "Last 2 days Payment" [＜直近2日間お支払い分＞] section.
For your reference
- If the message "There are no charges you can check on this site" [本サイトでご確認いただける料金はありません] is displayed, please wait until the payment status is reflected.
- Depending on the method of payment, it may take time to receive information from financial institutions and credit card companies. Please also check the bankbook or transaction status screen of your financial institution.
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