【au/UQ mobile】I want to confirm if my payment was processed successfully (Paper bill, Direct Debit, etc.)
Please refer to the details below.
Confirmation Steps
＜Procedures from My au/My UQ mobile (web) ＞
-
1
Access "Payment Status/Payment" [お支払い状況の確認/お支払い] of My au/My UQ mobile.
-
You can also do this from a computer
- Login with au ID is required
-
You can also do this from a computer
-
2
-
The latest payment may not be reflected in the list. Please verify on the "Last 2 days Payment" [＜直近2日間お支払い分＞] field
- Depending on the method of payment, such as direct debit, it may take time to receive information from financial institutions, etc. Please also verify via passbook or transaction status screen of your payment institution
-
The latest payment may not be reflected in the list. Please verify on the "Last 2 days Payment" [＜直近2日間お支払い分＞] field
Procedures from My au/My UQ mobile app (Tap to open)
-
1
On the home screen of My au/My UQ mobile app, tap "Total Billing Amount for ○ month" [○月のご請求額合計].
-
2
Scroll down the "Total Billing Amount" [ご請求額合計] screen and tap on "Payment Status/Payment" [お支払い状況の確認/お支払い].
-
3
The "Payment Status/Payment" [お支払い状況の確認/お支払い] screen will be displayed.
Please verify in "Payment Status" [お支払い状況] field.-
The latest payment may not be reflected in the list. Please verify on the "Last 2 days Payment" [＜直近2日間お支払い分＞] field.
- Depending on the method of payment, such as direct debit, it may take time to receive information from financial institutions, etc. Please also verify via passbook or transaction status screen of your payment institution
-
The latest payment may not be reflected in the list. Please verify on the "Last 2 days Payment" [＜直近2日間お支払い分＞] field.
Reference: If "There are no charges you can check on this site" [本サイトでご確認いただける料金はありません] is displayed (tap to open)
Please wait until the payment status is reflected.
How to view the screen (details)
-
Monthly Bill
If you tap on "Monthly Bill" [請求月], you will be redirected to the breakdown of charges on the "WEB de Billing" [WEB de 請求書].
Please use it if you want to check details.- You need to enter the 4-digit PIN code
-
Payment Status
If there is a link activated in the "Payment Status" [お支払い状況] section, tap the link to be redirected to a screen where you can confirm details and complete payment procedures.
＜How to view Payment Status＞
＜Important notes on Billing Amount＞
If the billing amount is 0 yen or less, the amount will be marked as [-].
- For details, please check WEB de Billing (in Japanese only)
Has your problem been solved?
