• By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

【WEB de Billing】I would like to download my billing statement, receipt, or payment certificate

I would like to download my au billing statement

You can download the past 14 months’ worth of au bills in PDF format from WEB de Billing on My au (Web).

For your reference

  • There is no charge for downloading your billing statement, however, any communication charges incurred during the download will be the customer's responsibility.
  • The services for which you are billed monthly by KDDI can use the PDF invoice as a qualified invoice, except for certain fees*
    • Installment payments for devices and optional items, au Easy Payment usage fees

I would like to download my au receipt

If your payment method is direct debit from a bank account, you can download au receipts in PDF format from WEB de Billing on My au (Web).

For bank transfer payments

If you pay by direct debit, you can download the receipt for the past 18 months as a PDF file.

The printed receipt after downloading can be submitted to the tax office as an official receipt.

  • If you are submitting it to a company, etc., please confirm with the destination to see whether you can use it as needed.
  • Receipts for months when you did not pay by direct debit, such as when you changed your payment method, will not be displayed.

If paying by other than direct debit

Receipts cannot be downloaded from WEB de Billing.

If you need a receipt for the Income Tax Return, etc., please use the "payment certificate" [支払証明書] as a substitute for the receipt.

For your reference

  • There is no fee for downloading the receipt, however, the data transmission charges incurred during the download will be the customer's responsibility.

I would like to download my au payment certificate

You can download the past 18 months’ worth of au payment certificates, including the current month, in PDF format from WEB de Billing on My au (Web).

For your reference

  • This document certifies the amount paid to our company.
  • It can be used in place of the receipt for Income Tax Returns.
  • There is no fee for downloading the Payment Certificate; however, the data transmission charges incurred when downloading will be the on the customer.
  • If you pay your au charges by direct debit, you can download the receipt.
  • All of the indicated amounts exclude tax unless otherwise specified.