menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

I would like to know when the service will be suspended if I have an outstanding bill

The service will be suspended sequentially from the day after the payment deadline indicated in the suspension notice.

(Estimated suspension of service: Around the middle of the month following the billing payment deadline)

Important note

  • We do not accept extensions to the suspension date.

For your reference

  • If you have any unpaid bill, we will send you a notification via +Message/SMS (text message)/Email/written notice to inform you of the suspension of your service.
  • All of the indicated amounts exclude tax unless otherwise specified.