I would like to stop receiving/receive my Billing Statements printed

I would like to stop receiving my Billing Statements

You can apply to stop the Billing Statements from My au (Web)/My UQ mobile (Web).

Please see below for detailed instructions.

You can only do the procedures on this page if the contract holder name and billing account holder name are the same, or if the Viewing Rights are set for the line.
This page uses images from My au to explain, but the same operations can be performed on My UQ mobile.

1
Log in to
My au (Web)/My UQ mobile (Web)
with your au ID.

If you have multiple au IDs, please log in with the au ID you wish to use to complete the procedure.
2

Tap on "Billing" [請求書].
3

Tap on "Apply for/Stop Receiving Billing Statements" [紙請求書の申込・廃止].
4

Check "I agree to the above important matters" [上記重要事項に同意します] and tap on "Agree and proceed" [同意して手続きに進む].
5

Select the billing code you want to process, check the "New Setting" [新しい設定], and tap on "Next" [次へ].
6

Tap on "Apply with this content" [この内容で申し込む].
7

The procedure is now complete. Changes will take effect from the next billing.

If you are currently paying with paper bills, please change your payment method to direct debit or credit card, and discontinue the use of paper bills.

How to change the Method of Payment (au) (in Japanese only)

How to change the Method of Payment (UQ mobile) (in Japanese only)
If the contract holder name and billing account holder name are different, or if Viewing Rights are not set, you cannot proceed from the web.

Please contact chat support.

Inquire

Inquire via Chat (au)

Inquire via Chat (UQ mobile) (in Japanese only)

Business Hours

AI: Available 24/7, all year round

(Online Advisor: 10:00 a.m. to 7:00 p.m.)

You can apply for the Billing Statements from My au (Web)/My UQ mobile (Web).

Please check the "Procedures" [手順] below for details.

You can only do the procedures on this page if the contract holder name and billing account holder name are the same, or if the Viewing Rights are set for the line.
If you apply for the Billing Statements, an issuance fee of 253 yen (including tax) will be charged per statement.
This page uses images from My au to explain, but the same operations can be performed on My UQ mobile.

1
Log in to
My au (Web)/My UQ mobile (Web)
with your au ID.

If you have multiple au IDs, please log in with the au ID you wish to use to complete the procedure.
2

Tap on "Billing" [請求書].
3

Tap on "Apply for/Stop Receiving Billing Statements" [紙請求書の申込・廃止].
4

Check "I agree to the above important matters" [上記重要事項に同意します] and tap on "Agree and proceed" [同意して手続きに進む].
5

Select the billing code you want to process, check the "New Setting" [新しい設定], and tap on "Next" [次へ].　
6

Tap on "Apply with this content" [この内容で申し込む].
7
The procedure is now complete. Changes will take effect from the next billing.

Please verify the billing address, and if you need to change it, tap on "Change billing address" [請求先住所を変更する].

Click here for how to change the billing address

For customers who choose to pay by paper bill, it will be issued regardless of whether they have requested it, as a payment slip must be mailed.
If the contract holder name and billing account holder name are different, or if Viewing Rights are not set, you cannot proceed from the web.

Please contact chat support.

Inquire

Inquire via Chat (au)

Inquire via Chat (UQ mobile) (in Japanese only)

Business Hours

AI: Available 24/7, all year round

(Online Advisor: 10:00 a.m. to 7:00 p.m.)

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