I would like to apply for/cancel receiving my Billing Statement

I would like to know how to apply for the Billing Statement

You can apply for the billing statement from My au (Web).

Please see below for detailed instructions.

This page uses images from My au to explain, but the same operations can be performed on My UQ mobile.
You can only do the procedures on this page if the contract holder name and billing account holder name are the same, or if the Viewing Rights are set for the line.
For customers who have selected paper bill (invoice), the bill statement will be issued, regardless of whether you have applied for it or not, the bill must be mailed.
If you apply for the billing statement, an issuance fee of 253 yen (including tax) will be charged per statement.

1

Log in to
My au (Web)
with your au ID.
2

Tap on "Billing" [請求書].
3

Tap on "Apply/Cancel Billing Statement" [紙請求書の申込・廃止].
4

Check "I agree to the above important matters" [上記重要事項に同意します] and tap on "Agree and proceed" [同意して手続きに進む].
5

Select the billing code you want to process, check the "New Setting" [新しい設定], and tap on "Next" [次へ].
6

Tap on "Apply with this content" [この内容で申し込む].
7
The procedure is now completed. Changes will take effect from the next billing.

Please verify the billing address, and if you need to change it, tap on "Change billing address" [請求先住所を変更する]. To change the billing address, click here (in Japanese only)

You can cancel the billing statement from My au (Web).

Please see below for detailed instructions.

This page uses images from My au to explain, but the same operations can be performed on My UQ mobile.
You can only do the procedures on this page if the contract holder name and billing account holder name are the same, or if the Viewing Rights are set for the line.

1

Log in to
My au (Web)
with your au ID.
2

Tap on "Billing" [請求書].
3

Tap on "Apply/Cancel Billing Statement" [紙請求書の申込・廃止].
4

Check "I agree to the above important matters" [上記重要事項に同意します] and tap on "Agree and proceed" [同意して手続きに進む].
5

Select the billing code you want to process, check the "New Setting" [新しい設定], and tap on "Next" [次へ].　
6

Tap on "Apply with this content" [この内容で申し込む].
7

The procedure is now completed. Changes will take effect from the next billing.

To cancel their Bill Statement, customers who pay using paper bill also need to change their method of payment.

How to change the Method of payment (au) (in Japanese only)

How to change the Method of payment (UQ mobile) (in Japanese only)
If the contract holder name and billing account holder name are different, or if Viewing Rights are not set, you cannot proceed from the web.

Please inquire at the customer center.

For au Customer Center
click here

UQ mobile Customer Center
click here

Business Hours
au : from 9:00 to 20:00 (open all year round)

UQ : from 10:00 to 19:00 (open all year round)

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