I would like to stop receiving/receive my Billing Statements printed
How to stop receiving
I would like to stop receiving my Billing Statements
You can apply to stop the Billing Statements from My au (Web)/My UQ mobile (Web).
Please see below for detailed instructions.
Important notes
- This page uses images from My au to explain, but the same operations can be performed on My UQ mobile.
- You can only do the procedures on this page if the contract holder name and billing account holder name are the same, or if the Viewing Rights are set for the line.
Steps
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1
- If you have multiple au IDs, please log in with the au ID you wish to use to complete the procedure.
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2
Tap on "Billing" [請求書].
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3
Tap on "Apply for/Stop Receiving Billing Statements" [紙請求書の申込・廃止].
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4
Check "I agree to the above important matters" [上記重要事項に同意します] and tap on "Agree and proceed" [同意して手続きに進む].
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5
Select the billing code you want to process, check the "New Setting" [新しい設定], and tap on "Next" [次へ].
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6
Tap on "Apply with this content" [この内容で申し込む].
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7
The procedure is now completed. Changes will take effect from the next billing.
For your reference
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If you are paying using paper bills, please change your payment method to direct debit or credit card payment in addition to discontinuing paper bills.
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If the contract holder name and billing account holder name are different, or if Viewing Rights are not set, you cannot proceed from the web.
You can complete the procedure immediately using our message support, so please check the links below.
How to Apply
I would like to receive my Billing Statements in printed
You can apply for the Billing Statement from My au (Web)/My UQ mobile (Web).
Applications can only be made via the web if the contract name and billing name are the same or if the Viewing Rights have been set for the line.
Please see below for detailed instructions.
Important notes
- You can only do the procedures on this page if the contract holder name and billing account holder name are the same, or if the Viewing Rights are set for the line.
- If you are unable to complete the procedure online, please check the "For your reference" at the bottom of this page.
- If you apply for the Billing Statements, an issuance fee of 253 yen (including tax) will be charged per statement.
- For customers who have selected paper bill (invoice), the bill statement will be issued, regardless of whether you have applied for it or not, the bill must be mailed.
Steps
-
1
- If you have multiple au IDs, please log in with the au ID you wish to use to complete the procedure.
-
2
Tap on "Billing" [請求書].
-
3
Tap on "Apply for/Stop Receiving Billing Statement" [紙請求書の申込・廃止].
-
4
Check "I agree to the above important matters" [上記重要事項に同意します] and tap on "Agree and proceed" [同意して手続きに進む].
-
5
Select the billing code you want to process, check the "New Setting" [新しい設定], and tap on "Next" [次へ].
-
6
Tap on "Apply with this content" [この内容で申し込む].
-
7
The procedure is now completed. Changes will take effect from the next billing.
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Please verify the billing address, and if you need to change it, tap on "Change billing address" [請求先住所を変更する].
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Please verify the billing address, and if you need to change it, tap on "Change billing address" [請求先住所を変更する].
For your reference
-
If the contract holder name and billing account holder name are different, or if Viewing Rights are not set, you cannot proceed from the web.
The procedure can be done immediately via message support, please check the link below.
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