I would like to know how to settle the remaining installment payments of my smartphone/mobile phone in one lump sum
Please see below for detailed instructions.
Important notes
- Cancellation is not possible after applying for a lump-sum settlement.
- If you have already paid, the message "There are no remaining installment payments available for lump-sum settlement" [一括清算できる分割支払残額はありません] will be displayed.
Steps
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1
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2
Tap on "Payment" [お支払い].
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3
Tap on the item "Billing & Payment Procedures" [請求・支払い関連のお手続き] and select "Check Remaining Installment Amount / Lump-Sum Settlement" [分割支払残額の確認・一括清算].
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4
Select the mobile phone number you want to process and tap on "Select" [選択].
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5
Enter the 4-digit PIN code you set at the time of the contract and tap on "Next" [次へ].
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6
Please check the Terms and Conditions and tap on "Agree and proceed" [同意して手続きに進む].
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7
The remaining payment amount will be displayed.
Select the device to be settled in a lump-sum and tap on "Agree and Proceed" [同意して次に進む].
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8
After checking the information, tap on "Apply with this information" [この内容で申し込む].
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9
The procedure is now completed.
- Normally, it will be charged in the month following your application, combined with your mobile phone bill.
For your reference
- Even if you have already canceled your au contract, you can still complete the procedure by clicking on "Confirm and settle installment payment contracts for smartphones, mobile phones, etc. here" [スマートフォン・携帯電話などの分割支払契約の確認・一括清算はこちら] which is displayed at the top of the page after logging in.
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