I would like to check my monthly bill payment method
How to check
I would like to check my monthly bill payment method
Important notes
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If you have changed your method of payment, please try again after 30 minutes.
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If you want to know the method of payment if the payment date has passed,please click here (in Japanese only)
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If you are using au and have "J:COM Combined Billing" [J:COMまとめ請求], please refer to "J:COM Support" [J:COM サポート]
- "J:COM Combined Billing" [J:COMまとめ請求] is not available for UQ mobile customers
Information that can be checked
For direct debit from bank account: You can check the name of the financial institution and the branch name.
For credit card payment: You can check part of the credit card number.
If the method of payment is not displayed
My method of payment (credit card number/bank account information) does not display on My au
Please check the settings for "Changing the Viewing Rights" [参照権限の変更] and "Display Settings for Credit Card/Bank Account Number" [クレジットカード・口座番号の表示設定の変更] in WEB de Billing.
Details for the procedure can be found below.
Important note
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If you are the au phone line contract holder and the contract name differs from the billing name, you cannot set it up from the web. Please request an application form from the link below and have the person with the billing name signed, put the seal, and return it. It will take about one week to register after we receive it. After that, please proceed with operation from step 6.
Steps
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1
First, change the viewing rights for WEB de Billing.
- Login with au ID is required.
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2
Check the "Allow Viewing Rights" [参照権限あり] for all lines you want to allow viewings to.
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Automatically, the line you logged in will be checked with "Allow Viewing Rights" [参照権限あり].
- If no changes are needed for other lines, proceed to the next step.
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Automatically, the line you logged in will be checked with "Allow Viewing Rights" [参照権限あり].
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3
Tap on "Confirm changes" [変更内容の確認] at the bottom of the page.
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4
Confirm the changes and tap on "Change" [変更する].
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5
The settings of Viewing Rights is now completed. Please wait up to 30 minutes for the change to be reflected.
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6
Tap on "Change" [変更する] for the "Display Settings for Credit Card/Bank Account Information" [クレジットカード・口座情報の表示設定].
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7
Check "Display a part" [一部表示する] in the display settings and tap "Confirm changes" [変更内容の確認].
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8
Tap on "Change" [変更する].
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9
The change in display settings is now completed.
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