I would like to undo my combined billing (Split billing)
If you would like to undo your KDDI combined billing/consolidated billing, please do the procedure at the nearest au Style/au shop.
Important notes
- If there is an outstanding bill, you will not be able to separate the bill.
- Please note that some discounts such as au Matome talk/Combo discounts may no longer apply. Please check the applicable conditions before applying.
- Split billing for electricity/gas cannot be processed in-store. Please contact the Message Service for inquiries.
Procedure at an au Style/au shop
- The contract holder of the line that you want to be billed separately must visit the store.
- If you would like all lines with different contract holders to be billed separately, all the contract holders should also come to the shop for the procedure.
- If a family member other than the contract holder is to be the billing recipient (for example, if the contract holder is a minor and the guardian is to be the billing recipient, or if a direct debit from a family member's bank account is to be set up), please have both the contract holder and the family member come to the shop.
- Click here to search at the shop.
For your reference
Procedure with application form
The application form can be requested via Message Service.
- Tapping on the link, the message inquiry screen will appear. Please wait a moment until the guidance begins.
- Business hours are 24/7 (all year around), and operators are available to answer your inquiries from 10:00 a.m. to 7:00 p.m.
Has your problem been solved?
