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ログインすると、ポイントやお知らせの確認をはじめ、お客さまの契約内容に応じた表示ができます。
My au利用規約、My UQ mobile利用規約、ID利用規約、auポイントプログラム利用規約およびアクセスデータの利用に同意の上、ログインしてください。
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By phoneOpen 9:00 – 20:00
0120-959-472(Toll Free)
0120-959-473(Toll Free)
0120-959-476(Toll Free)
0120-959-478(Toll Free)
0120-933-952(Toll Free)
0120-933-961(Toll Free)
157(Toll Free)from au phones
0077-7-111(Toll Free)
about Internet services0077-7084(Toll Free)
Connection setting / failure0077-777(Toll Free)
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Select the phone number you wish to pay for and tap on "Select" [選択].
Tap on "Pay at Convenience Store" [コンビニで支払う] for the payment method.
Select the amount you want to pay and tap on "Pay" [お支払い] at the bottom of the screen.
Confirm the payment details and tap on [OK].
Tap on "Convenience Store" [コンビニ].
Select the convenience store you wish to pay and tap on the icon.
A QR code for payment will be displayed. Please save this screen on your smartphone. Alternatively, please note down your "Customer Code" [お客様番号] and "Confirmation Code" [確認番号].
【Steps to pay with QR Code】
At the Loppi machine, select "For those with Loppi code" [Loppi専用コードをお持ちの方].
Follow the instructions on the screen and show the QR code got in the above steps to the Loppi QR reader.
Check the displayed information and follow the on-screen instructions to proceed to the next step.
Take the payment slip printed from the machine and pay in cash at the register within 30 minutes.
The steps for payment using the QR code are now completed.
【Steps to pay with Customer Code and Confirmation Code】
At the Loppi machine, select "For those with various numbers" [各種番号をお持ちの方].
Enter your "Customer Code" [お客様番号] (11 digits) excluding the hyphen and proceed to the next screen.
Enter your "Confirmation Code" [確認番号] (0077) and proceed to the next screen.
Confirm the displayed information and follow the on-screen instructions to proceed.
Take the payment slip printed from the machine and pay in cash at the register within 30 minutes.
Steps for payment using the customer code and confirmation code is now completed.
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Select the phone number you wish to pay for and tap on "Select" [選択].
Tap on "Pay at Convenience Store" [コンビニで支払う] for the payment method.
Select the amount you want to pay and tap on "Pay" [お支払い] at the bottom of the screen.
Confirm the payment details and tap on [OK].
Tap on "Convenience Store" [コンビニ].
Select the convenience store you wish to pay and tap on the icon.
Please note down your "Customer Code" [お客様番号] and "Confirmation Code" [確認番号].
At the Multi Copy Machine, select "Payment (Pay at Convenience Store)" [代金支払い (コンビニでお支払い) ].
Select "Enter Number" [番号を入力する].
Enter your "Customer Code/Online Payment Code" [お客様番号/オンライン決済番号] (11 digits) without the hyphen, and proceed to the next screen.
Enter your "Confirmation Code" [確認番号] (0077) and proceed to the next screen.
Confirm the displayed information and follow the on-screen instructions to proceed.
Take the payment slip printed from the machine and pay in cash at the register within 30 minutes.
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Select the phone number you wish to pay for and tap on "Select" [選択].
Tap on "Pay at Convenience Store" [コンビニで支払う] for the payment method.
Select the amount you want to pay and tap on "Pay" [お支払い] at the bottom of the screen.
Confirm the payment details and tap on [OK].
Tap on "Convenience Store" [コンビニ].
Select the convenience store you wish to pay and tap on the icon.
Enter your "Customer Code/Online Payment Code" [お客様番号/オンライン決済番号] (11 digits) without the hyphen. There is no "Confirmation Code" [確認番号] .
At the store, inform the cashier that you would like to make an online payment.
On the cash register screen, insert the "Online Payment Code" [オンライン決済番号] (11 digits) without hyphen.
Check the payment details and tap on "Confirm" [確定] button.
Pay in cash.
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Select the phone number you wish to pay for and tap on "Select" [選択].
Tap on "Pay at Convenience Store" [コンビニで支払う] for the payment method.
Select the amount you want to pay and tap on "Pay" [お支払い] at the bottom of the screen.
Confirm the payment details and tap on [OK].
Tap on "Convenience Store" [コンビニ].
Select the convenience store you wish to pay and tap on the icon.
Please note down your "Online Payment Code" [オンライン決済番号]. There is no "Confirmation Code" [確認番号] .
At the store, inform the cashier that you would like to make an internet payment.
On the register's touch panel, enter the "Online Payment Code" [オンライン決済番号] (11 digits) without hyphen.
Confirm the payment details and tap on [OK].
Pay in cash.
Payments for the current month or outstanding bills can be made at your nearest convenience store.
For information regarding applicable service counters, please check the back of the bill.
When paying for charges that are past the due date, a late payment fee of 330 yen (including tax) will be applied.
Also, if you have lost your bill, you can still make your payment by following the steps below.
Select the phone number you wish to pay for and tap on "Select" [選択].
Tap on "Pay at the Convenience Store (for smartphone customers)" [コンビニで支払う(スマホのお客さま)] for payment method.
Select the amount you want to pay and tap on "Pay" [お支払い] at the bottom of the screen.
Confirm the payment details and important notes and tap on [OK].
You will then be redirected to My Payment (external site).
Check the important notes and tap on [OK].
Show the barcode displayed in the smartphone to the cashier at the register and inform them that you would like to make a payment via by My Payment.
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