menu

  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

How do I cancel my contract?

Visit nearby
au Style / au shop
to cancel your contract before your leave.
  • Caution

    A contract holder must pay all the fees (i.e. cancellation fee, basic monthly charge and remaining installments etc.) with cash. Estimated processing time is about 1 - 1.5 hour.

Documents to bring

- Personal seal (or signature)

- Original ID

- Your device

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  • All of the indicated amounts exclude tax unless otherwise specified.
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