You can unsubscribe from Repair and Delivery Support, Repair and Delivery Support with Cloud or Repair and Delivery Support Wide with Cloud on the Device Compensation Service cancellation screen of My au.
Once you unsubscribe, you cannot rejoin until the purchase of the next device.
Search for My au on a search engine and tap on "My au Login" [My auログイン] from the displayed options.
Tap on "Web Login" [Webでログイン].
Enter your au ID and tap on "Next" [次へ].
If you are already logged in with your au ID (if this screen is not displayed), proceed to step 6.
Enter your password and tap on "Login" [ログイン].
If this screen is displayed, tap on "Click here" [こちら].
If this screen is not displayed, proceed to step 6.
Tap on "Smartphone/Mobile Phone" [スマートフォン・携帯電話].
Tap on "Contract details/Procedure" [ご契約内容/手続き].
Tap on "Contract information" [ご契約情報].
Scroll the screen from bottom to top, confirm the service to be cancelled in the "Device Compensation Service" [端末補償サービス] section, and tap on "Change" [変更].
On the "Device Compensation Service Cancellation" [端末補償サービス解約] screen, tap on "Cancel" [解約する].
Confirm the "Important notes" [ご注意事項] and tap on "Agree and proceed" [同意して次に進む].
Also, confirm this "Important notes" [ご注意事項] and tap on "Next" [次へ].
Choose the method for checking your contract details between "E-mail" [Eメール] or My au/My UQ mobile.
(If you choose E-mail, enter your email address.)
Tap on "Apply with this information" [この内容で申し込む].
The cancellation procedure has been completed.
Has your problem been solved?