【iPhone／iPad】I would like to unsubscribe from Repair and Delivery Support
You can unsubscribe from Repair and Delivery Support Wide with AppleCare Services & iCloud+/Repair and Delivery Support with AppleCare Services & iCloud+/Repair and Delivery Support with AppleCare Services, through My au in the Device Compensation Service cancellation screen.
If you cancel your membership, you will not be able to subscribe again until the next time you purchase an eligible device.
Important notes
- Even if you unsubscribe in the middle of the month, the monthly fee will not be prorated, and you will be charged for the full month.
- Procedures carried out after 8:00 p.m. on the last day of the month will be processed the following day, and you will be charged for the full month.
- This page uses images from My au to explain, but the same operations can be performed on My UQ mobile.
Steps
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1
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2
Tap on "Web Login" [Webでログイン].
- Alternatively, log in with your au ID on "Device Compensation Service Cancellation Process" [端末補償サービス解約の手続き] and proceed to Step 10.
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3
Enter your au ID and tap on "Next" [次へ].
If you are already logged in with your au ID (if this screen does not appear), proceed to Step 6.
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4
Enter your password and tap on "Login" [ログイン].
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5
If this screen appears, tap on "Here" [こちら] to proceed to Step 6.
If this screen does not appear, proceed directly to Step 6.
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6
Tap on "Smartphone/Mobile Phone" [スマートフォン・携帯電話].
- Customers of povo 2.0 should scroll up from the bottom of the screen, tap on "Device Compensation Service" [端末補償サービス], and proceed to Step 10.
- Customers who have canceled their au membership should tap on "Device Compensation Service Cancellation Process" [端末補償サービス解約の手続き] and proceed to Step 10.
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7
Tap on "Contract details/Procedure" [ご契約内容/手続き].
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8
Tap on "Contract Information" [ご契約情報].
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9
Scroll the screen from bottom to top, confirm the service to be cancelled in the "Device Compensation Service" [端末補償サービス] section, and tap on "Change" [変更].
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10
On the "Device Compensation Service Cancellation" [端末補償サービス解約] screen, tap on "Cancel" [解約する].
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Confirm the "Important notes" [ご注意事項] and tap on "Agree and proceed" [同意して次に進む].
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12
Confirm this "Important notes" [ご注意事項] and tap on "Next" [次へ].
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13
Select how to confirm the contract details from "E-mail" [Eメール] or My au.
Tap on "Apply with this information" [この内容で申し込む].
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14
The cancellation procedure has been completed.
- If you apply after 8:00 p.m., it will be reflected after 9:00 a.m. of the next day
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