Will my au ID change, if my au/UQ mobile contract is terminated? (in case of migration to other KDDI service, switching to another company (MNP), cancellation/transfer/ inheritance, etc.)
The au ID may or may not change, depending on the timing and details of the procedure.
Please see below for details.
- This page provides information on cases where au IDs are not merged (one au ID has only one au/UQ mobile contract registered).
Procedure for first time login to My au/My UQ mobile after changing the au ID
For detailed process, click here.
After changing to au ID+_ (half-width underscore) + Date of cancellation/transfer/inheritance (YYYYMMDD), log in with au ID+_ (half-width underscore) + Date of cancellation/transfer/inheritance (YYYYMMDD) and same password as before. At that time, you will proceed to change the au ID to an email type.
Once you have changed your au ID to an email address type, use the email address au ID and the same password as before for subsequent logins.
For the procedure to change to an email address type au ID, please see below.
- This procedure is not necessary for those whose au ID has not changed.
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1
- If you have been logged in from before cancelling your contract, please log out once.
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2
Enter the au ID+_(half-width underscore) + Date of cancellation (YYYYMMDD) and tap on “Next” [ 次へ ].
Example: If you cancelled/transferred/inherited on April 1st, 2021, enter 080XXXXXXXX_20210401.
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3
Enter the same password as before and tap on “Log in” [ ログイン ].
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4
Enter the email address to register as an au ID and tap on “Change au ID (agree to terms and conditions and send confirmation code）” au IDを変更する[利用規約に同意し確認コードを送信].
- If you had registered an email address for Contact email address 1 and Contact email address 2 before the cancellation/transfer/inheritance, you can select it as the email address to register as an au ID (if you want to register with another email address, select "Enter email address" [ メールアドレスを入力 ] and insert the email address of your preference).
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5
A confirmation code will be sent to the email address entered in Step 4.
Please check the confirmation code.
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6
Enter the "confirmation code” [ 確認コード ] sent to your email and tap on “Next” [ 次へ ].
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7
Tap on “Change au ID and go to the next” [ au IDを変更して次へ ].
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8
You have logged into My au／My UQ mobile.
The procedure to change the au ID to an email type is completed.
- From the next time onwards, please use your email address as your au and the same password as before.
For your information
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If you have any questions about the date of cancellation, transfer/inheritance, etc., please contact our customer center.
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The billing amount after cancellation of au/UQ mobile (5G compatible plan) can be confirmed via My au/My UQ mobile (web portal).
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