【au Hikari】I would like to know how to return the devices (modem, home gateway, ONU) when moving
Please bring the connection devices you were using before moving to your new residence.
Upon moving to your new residence, KDDI will send you a new device for use. (In certain conditions, it may also be possible to continue using the same one.)
After installing the new device, please return the old one before moving to the new residence using the cash-on-delivery slip (COD) sent by KDDI.
Important notes
The return slip will be sent to the address you used before moving, so please go to the post office in advance to forward your mail.
The return slip may arrive approximately 10 days after your inquiry.
For your reference
Please refer to the illustration below for the steps to return.
