I would like to check the billing amount after cancellation
For customers whose au ID was the same as their mobile phone number when they signed the contract
I would like to check the billing amount after cancellation (for customers whose au ID was the same as their mobile phone number when they signed the contract)
Even after cancellation, you can check your billing amount by logging in to My au.
Please see below for detailed steps.
Important note
- This page provides information about cases where au IDs have not been merged (one au ID has one au/UQ mobile contract line registered).
Regarding au ID when logging in after cancellation
Your au ID may change depending on the procedure.
Please check below for the au ID to enter when logging in.
If you switch from au to UQ mobile/povo, or from UQ mobile to au/povo
There will be no change to your au ID.
If you did MNP porting
If you have performed MNP porting after August 18, 2021, there will be no change to your au ID.
If you have performed MNP porting before August 17, 2021, your au ID will change to "au ID" +" _ (half-width underscore)" + "date of cancellation (YYYYMMDD)".
If you cancel, transfer, or inherit the contract
Your au ID will change to "au ID_(underscore)" + "date of cancellation (YYYYMMDD)".
- If you have any questions regarding the cancellation date, etc. please contact our customer center.
Example: In case of cancellation on June 1, 2021
au ID before cancellation: 080XXXXXXXX
au ID after cancellation: 080XXXXXXXX_20210601
Contact us
Business hours
au: from 9:00 a.m. to 8:00ｐ.ｍ. (open all year round)
UQ: from 10:00 a.m. to 7:00 p.m. (open all year round)
Steps
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1
Customers who were using au, please tap on "Login via Web" [Webでログイン] on the page of My au (Web) (in Japanese only).
Customers who have used UQ mobile (5G compatible plan), please tap on "Login with au ID" [au IDでログイン] on My UQ mobile (Web) (in Japanese only).
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If you were logged in before canceling, please log out once.
- The image is a screenshot of the My au (Web) page.
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If you were logged in before canceling, please log out once.
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2
Enter your au ID and tap "Next" [次へ].
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3
Enter your password and tap "Next" [次へ].
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4
Enter the email address you want to register as your au ID and tap on "Change your au ID (Agree to the Terms and Conditions and send the Verification code)" [au IDを変更する（利用規約に同意し確認コードを送信）].
- Please register an email address where you can be reached (ezweb.ne.jp or au.com used when signing up with au cannot be registered).
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5
A confirmation email will be sent to the email address you entered in Step 3.
Enter the "Verification code" [確認コード] in the email and tap "Next" [次へ].
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6
Tap on "Change au ID and Next" [au IDを変更して次へ] .
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7
My au (Web) /My UQ mobile (Web) top page will be displayed, where you can check your billing amount.
The method for checking is the same as when signing up for au/UQ mobile.
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8
From the next time you log in, you can use your email address as your au ID.
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