I would like to find whether there is a malfunction and how to deal with it using the Usage Support App
Malfunctions and other issues of your smartphone can be found using the Easy Analysis of the Usage Support App.
If a problem is found, you can check how to deal with it based on the analysis results.
Important notes
- The Easy Analysis can also be used by customers who are not members of the Usage Support Service.
- Please note that povo customers cannot use the Usage Support App.
- An internet connection is required to use the Usage Support App. If you are having trouble connecting to the internet, please check your connection environment and airplane mode settings, reinsert the SIM card, restart the device, update the OS, etc.
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Customers using Android smartphones, tablets, or 4G LTE mobile phones can also use the Malfunction Detection service.
Steps
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1
Launch the "Usage Support"[使い方サポート] App.
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Please download the Usage Support App from the links below. (When launching the app for the first time, initial settings such as au ID login are required)
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Please download the Usage Support App from the links below. (When launching the app for the first time, initial settings such as au ID login are required)
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2
Tap on "My Page" [マイページ] → "Easy Analysis" [かんたん診断] at the bottom of the screen.
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3
Tap on "Analyze after cleaning" [お手入れしてから診断] or "Analyze now" [すぐに診断].
- In this procedure, tap on "Analyze now" [すぐに診断], as an example.
- This screen will only be displayed on Android smartphones. If you are using iPhone, proceed to step 7.
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4
Tap on "Next" [次へ].
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5
Tap on "Only while using the app" [アプリの使用中のみ].
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6
Tap on "Allow" [許可].
- This may not be displayed.
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7
The automatic analysis screen will be displayed. Please wait until it is completed.
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8
Analysis completed. Tap on "Next" [次へ].
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9
The analysis result will be displayed.
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