Malfunctions and other issues of your smartphone can be found using the Easy Analysis of the Usage Support App.
If a problem is found, you can check how to deal with it based on the analysis results.
Launch the "Usage Support"[使い方サポート] App.
Tap on "My Page" [マイページ] → "Easy Analysis" [かんたん診断] at the bottom of the screen.
Tap on "Analyze after cleaning" [お手入れしてから診断] or "Analyze now" [すぐに診断].
Tap on "Next" [次へ].
Tap on "Only while using the app" [アプリの使用中のみ].
Tap on "Allow" [許可].
The automatic analysis screen will be displayed. Please wait until it is completed.
Analysis completed. Tap on "Next" [次へ].
The analysis result will be displayed.
Has your problem been solved?