I would like to know the service fee for Repair and Delivery Support with AppleCare Services & iCloud+
For details on the service fee during the policy period, please refer to the following.
Repair/Replacement Cost (during policy period)
Hardware product warranty for iPhone/iPad main unit, battery, and included earphones and accessories
Services for repairs due to damage caused by accidents or negligence (such as drops or liquid contact)
Compensation is limited to two times per year
Natural failure : 0 yen
Battery replacement : 0 yen *Available when the battery retains less than 80% of its original capacity.
Screen damage : 3,700 yen (including tax)
Repair of back glass only (for iPhone 12/13/14/15 models only) : ¥3,700 (including tax)
Other damages : 12,900 yen (including tax)
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The service fee for iPad repair is 4,400 yen (including tax) for screen damage and other damages
- The service fee for Apple Pencil and Apple iPad keyboard is 3,700 yen (including tax)
Repair/Replacement Methods
Carry-in repair : Please bring it to the nearest Apple Store or an Apple authorized service provider. An Apple expert will assist you.
Mail-in repair (Pickup & Delivery Repair) : An Apple-designated service provider will come to pick up your device.
After diagnosing the product, they will deliver the repaired device, or a replacement based on the diagnosis results.
Please contact Apple Support to apply.
Apple Support : 0120-27753-5
Device replacement (Express Replacement Service) : The replacement device (main unit and accessories) will be delivered within a few days of your application.
Please contact Apple Support to apply.
Apple Support : 0120-27753-5
au iPhone/iPad In-Store repair service : You can use the repair support and repair referral services for iPhone and iPad at au Style/au shop.
- Only available at some shops
For your reference
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For details about Repair and Delivery Support with AppleCare Services & iCloud+, please see below
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