I would like to know the procedures that can also be done by an agent
They can carry out procedures such as Device upgrade, Cancellation, and Change of contract details.
Procedures can be carried out in person at an au shop, au Style, etc.
For details, see below.
Important notes
- New or MNP contracts can only be completed by an agent if the contract holder has a disability or if the visitor is an adult guardian.
Eligible Procedures
- New contract/MNP new contract
- Device upgrade
- Cancellation
-
Change of contract details
- Change of surname/name
- Change of address and contact phone number
- Plan changes, optional services, and discount services
- Change of user information
Regarding Shop Visits
-
Please make a reservation and visit an au Style / au shop.
-
The documents required for the procedure will vary depending on the contract holder and agent's situation. For details, please refer to the information below.
For your reference
-
If it is difficult for you to come to the store to do the procedure, please contact us via Message Service.
Contact us
Business hours (AI) : 24/7
(Online Advisor: 10:00 a.m. to 7:00 p.m.)
Has your problem been solved?
