I would like to change my au 4-digit PIN code
Change from My au app
I would like to change my 4-digit PIN code from the app
Please check the following steps.
Important note
- If you enter your PIN incorrectly three times in a day, you will be unable to change your PIN until the following day.
Steps
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1
Launch My au app.
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2
Tap on the person-like icon at the bottom of the screen.
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3
Tap on "Details/Changes for Customer & Billing Information" [お客様登録・ご請求情報の確認・変更].
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4
Tap on "Customer Information" [お客様登録情報].
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5
Tap on "Change" [変更] in the PIN code section
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6
Enter the au ID password and tap [OK].
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7
Enter the new PIN code twice then tap on "Change" [変更] to complete the process.
For your reference
-
The "PIN code" [暗証番号] mentioned on this page refers to the 4-digit PIN code you set when you signed the contract with au.
- You cannot set a PIN code that you have used in the past.
Change from the web
I would like to change my 4-digit PIN code from the web
Please check the following steps.
Important note
- If you enter your PIN incorrectly three times in a day, you will be unable to change your PIN until the following day.
Steps
-
1
-
2
Tap on [MENU] at the top right.
- If you are accessing from a computer screen, click on "Member Information" [会員情報] on the right side of the screen.
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3
Tap on "au ID Member Information" [au ID会員情報].
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4
Tap on "Change" [変更] in the PIN code [暗証番号] section.
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5
Enter your au ID password and tap on [OK].
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6
Enter your current PIN code and tap on [OK].
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7
Enter the new PIN code twice then tap on "Change" [変更] to complete the process.
For your reference
-
The "PIN code" [暗証番号] mentioned on this page refers to the 4-digit PIN code you set when you signed the contract with au.
- You cannot set a PIN code that you have used in the past.
Has your problem been solved?
