【au ID】Error code HNYE0149/CCAE6082/CCAE6076 displays, and I cannot log in from my computer.
If you have set up your smartphone to log in using "Fingerprint/Facial Recognition Login", you will not be able to log in from any other device (such as PC). Please temporarily enable password login. For instructions on how to do this, please refer to the steps below.
<Reference> If you want to log in using the Bluetooth function of your smartphone and PC, click here
-
Operate from the smartphone used for biometric authentication settings.
How to enable password login
-
1
Access the au ID membership information site using the smartphone used for biometric authentication settings.
Click here if you are viewing from a PC (Tap to open)
Please scan the QR code below with your smartphone.
(You can also search for "au ID membership site"［au ID会員サイト] in your browser.) -
2
Tap the [MENU] icon at the top right corner of the screen, then tap "Password login settings" ［パスワードによるログイン設定］.
-
3
Tap on [OK] and then perform fingerprint authentication.
-
4
Tap on "Enable Login with Password"［パスワードによるログインを有効にする］.
-
5
Tap on "Set"［設定する］.
-
6
Tap on "Enable"［有効にする］.
-
7
Password login has been enabled for 15 minutes.
You can now log in from your PC.
<Reference> If you want to log in using the Bluetooth function of your smartphone and PC
-
Turn on the Bluetooth function of your PC and the smartphone with biometric authentication settings (FIDO registered)
-
1
Access the au ID membership information site from your PC and click "Login"［ログイン] in the upper right corner.
-
2
Enter your au ID and click "Next" [次へ].
-
3
Tap on "Cancel"［キャンセル］.
- If the screen does not appear, proceed to the next step
-
4
Press “Other Devices”［他デバイス］.
-
5
When the QR code appears on your PC screen, read it with your FIDO-registered Android device.
-
6
You have successfully logged in.
Has your problem been solved?
