【au ID】I would like to know how to proceed when I cannot login from my computer due to an au ID error code (HNYE0149/CCAE6082/CCAE6076)
If you have set up fingerprint or facial recognition login on your smartphone, you will not be able to login from any other devices (such as a computer). Please temporarily enable password login. Please refer below for the setup method.
Steps
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1
If you are viewing this page on a computer, please scan the QR code below with your smartphone.
You can also search for "au ID membership site" [au ID会員サイト] in your browser.
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2
Tap on "Enter au ID to login" [au IDを入力してログイン].
- If your au ID is displayed, you are already logged in, so proceed to Step 6.
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3
Enter your au ID and tap on "Next" [次へ], then perform fingerprint authentication.
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4
Tap on the touch sensor of your smartphone.
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5
If the fingerprint is recognized, it will turn into a "✓" mark.
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6
Tap on [≡MENU] in the top right corner of the screen.
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7
Tap on "Password Login Settings" [パスワードによるログイン設定].
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8
Tap on [OK] and then perform fingerprint authentication.
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9
Tap on the touch sensor of your smartphone.
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10
If the fingerprint is recognized, it will turn into a "✓" mark.
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11
Tap on "Enable Login with Password" [パスワードによるログインを有効にする].
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12
Tap on "Set" [設定する].
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13
Tap on "Enable" [有効にする].
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14
Password login has been enabled for 15 minutes.
Has your problem been solved?
