If you have set up fingerprint or facial recognition login on your smartphone, you will not be able to login from any other devices (such as a computer). Please temporarily enable password login. Please refer below for the setup method.
If you are viewing this page on a computer, please scan the QR code below with your smartphone.
You can also search for "au ID membership site" [au ID会員サイト] in your browser.
Tap on "Enter au ID to login" [au IDを入力してログイン].
Enter your au ID and tap on "Next" [次へ], then perform fingerprint authentication.
Tap on the touch sensor of your smartphone.
If the fingerprint is recognized, it will turn into a "✓" mark.
Tap on [≡MENU] in the top right corner of the screen.
Tap on "Password Login Settings" [パスワードによるログイン設定].
Tap on [OK] and then perform fingerprint authentication.
Tap on the touch sensor of your smartphone.
If the fingerprint is recognized, it will turn into a "✓" mark.
Tap on "Enable Login with Password" [パスワードによるログインを有効にする].
Tap on "Set" [設定する].
Tap on "Enable" [有効にする].
Password login has been enabled for 15 minutes.
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