menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

【au ID】I would like to know how to proceed when I cannot login from my computer due to an au ID error code (HNYE0149/CCAE6082/CCAE6076)

If you have set up fingerprint or facial recognition login on your smartphone, you will not be able to login from any other devices (such as a computer). Please temporarily enable password login. Please refer below for the setup method.

Steps

  • 1

    If you are viewing this page on a computer, please scan the QR code below with your smartphone.

    You can also search for "au ID membership site" [au ID会員サイト] in your browser. 

  • 2

    Tap on "Enter au ID to login" [au IDを入力してログイン].

    • If your au ID is displayed, you are already logged in, so proceed to Step 6.
  • 3

    Enter your au ID and tap on "Next" [次へ], then perform fingerprint authentication.

  • 4

    Tap on the touch sensor of your smartphone.

  • 5

    If the fingerprint is recognized, it will turn into a "✓" mark.

  • 6

    Tap on [≡MENU] in the top right corner of the screen.

  • 7

    Tap on "Password Login Settings" [パスワードによるログイン設定].

  • 8

    Tap on [OK] and then perform fingerprint authentication.

  • 9

    Tap on the touch sensor of your smartphone.

  • 10

    If the fingerprint is recognized, it will turn into a "✓" mark.

  • 11

    Tap on "Enable Login with Password" [パスワードによるログインを有効にする].

  • 12

    Tap on "Set" [設定する].

  • 13

    Tap on "Enable" [有効にする].

  • 14

    Password login has been enabled for 15 minutes.

  • All of the indicated amounts exclude tax unless otherwise specified.