What is a PIN unlock code (PUK code)?
It is the number required to unlock the PIN code if it is locked after you enter it incorrectly 3 consecutive times.
Important note
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If you enter the wrong PIN unlock code (PUK code) 10 consecutive times, you will need to go to the shop to have your SIM card reissued.
To search for a shop and make reservations for visits after the next day, please check the following links.
You can check the identification documents required for the procedure on the following page.
- A handling fee for SIM card reissuance of 3,850 yen (including tax) will be charged.
For your reference
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If you enter the incorrect PIN code for 3 consecutive times, it will be locked. (The initial value is "1234")
When the PIN is locked, you will need the PIN unlock code (PUK code)
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The PIN unlock code (PUK code) is printed on the back of the SIM card mount.
au Card-size version
au Half-size version
UQ mobile card-sized version
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