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I want to change (transfer) my au mobile phone contract to a family member's name.

The transfer procedure is available at au Style/au shop.

The visit to the shop of both the current contract holder (transferor) and the transfer receiving person (transferee) are required.

  • If the transferor cannot visit the store, please bring the transferor's power of attorney and identity verification document (copy allowed).
  • If the transferee has a different surname or address from the transferor, a family relationship certificate is also required.
  • Please be aware that it may not be possible to have some services transferred.

    【Notes】Transfer within family

    • If you have merged your au IDs, they will be automatically separated and a new au ID will be issued to the transferee.
    • The au PAY card, au PAY prepaid card, and au PAY balance currently used by the transferor will not be transferred.
    • The au Easy Payment usage limit of the transferor will not be transferred.
    • ・For paid content that the transferor has applied for or contracted for, the transferor must cancel the contract himself/herself.
  • There is no handling fee for Transfer within family procedure.
  • In the event that the device is being paid in installments, the transfer will be possible once the lump-sum settlement for the remaining amount has been completed.


If you make a reservation from the page below before coming to our shop, you will not have to wait and the procedure will be shortened, making it more convenient.

  • All of the indicated amounts exclude tax unless otherwise specified.