【au PAY】Can I still use my au PAY balance after cancelling my au contract?
Even after cancelling your au contract, you can continue to use your au PAY balance.
In addition, the Ponta points, au PAY Market usage limited Ponta points can also be used, if within the validity period.
Important notes
- Customers who canceled their contract on or before August 18, 2019, will lose their charged balance by the expiration date stated on the card. Please use your balance within the validity period.
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Your au ID may be changed after canceling the contract.
For your reference
Are you considering switching to another company? Please contact us once before you do so.
Business Hours: 9 a.m. to 8 p.m. (all year round)
Cancellation and MNP procedures
Business Hours: 9 a.m. to 8 p.m. (all year round)
- Please be sure that the contract holder calls from the registered smartphone/mobile phone by notifying the mobile phone number with 186 before the number.
- Please have the 4-digit PIN that was set during the contract ready, as identity verification will be required.
- IP phones cannot be used.
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