【Location Search Support】I would like to know how to find my mobile phone if I lose it
You can find your phone by accessing the Location Search Support service page from a computer or another smartphone.
Please see below for detailed steps.
Important notes
- The Location Search Support service is available to customers who have subscribed to it.
- Customers who use 4G LTE mobile phones under an au contract or who do not know their au ID or password will not be able to search for their location using the method on this page.
Steps
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1
Access the following page from a computer or a smartphone other than the one you want to locate.
- au customers can access the "When you are in trouble with theft or loss" [盗難・紛失でお困りのとき] page
- UQ mobile customers can access the "What to do when your mobile phone is damaged or lost" page
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2
For au customers, tap on "Find" [探してみる] in the "Search for au mobile phone 1" [①au携帯電話を探す] section.
For UQ mobile customers, tap on "Click here to use" [ご利用はこちら] in the "Find Mobile Phone Location Information" [携帯電話の位置情報を検索する] section.
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3
Log in with the au ID of the au mobile phone you want to locate.
Tap on "Use" [利用する] in the "Find my phone/Remote lock" [携帯電話を探す/遠隔ロック] section.
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4
Enter the 4-digit PIN you set at the time of signing the contract and tap on "Next" [次へ].
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5
Check the contents of the "Location Search Support Terms and Conditions" [位置検索サポート利用規約] and tap on "I agree to the Location Search Support Terms and Conditions and its use" [位置検索サポート利用規約に同意の上、利用する].
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6
Tap on "Find" [検索].
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7
Tap on [YES].
For your reference
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If your device is not locked using pattern authentication or FACE ID, there is a risk of fraudulent use of au Easy Payment or au PAY.
To prevent unauthorized use temporarily, please call the KDDI Customer Center.
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