【au/UQ mobile】How can I locate my lost phone using the Location Search Support feature?
Here is the method to locate a lost mobile phone using the Location Search Support feature.
Please refer to the detailed instructions below.
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Location Search Support is a service available to customers who have subscribed to the eligible service. Click here for details
Procedures for au customers
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1
From a PC or a smartphone other than the one you want to locate, access the page When you are in trouble with theft or loss
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2
Tap on "Search" [探してみる] in the "Search for au mobile phone 1" [①au携帯電話を探す] section.
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3
Log in with the au ID of the au mobile phone you want to locate.
- If you are logged in with an au ID from another contract, tap on "au ID Logout" [au ID ログアウトする] at the bottom of the screen and log in again with the au ID of the au mobile phone you want to search for location
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4
Tap on "Use it" [利用する] in the "Find my phone/Remote lock" [携帯電話を探す/遠隔ロック] section.
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5
Enter the 4-digit PIN you set at the time of contract and tap on "Next"［次へ］.
- Click here if you forgot your 4-digit PIN.
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6
Check the contents of the "Location Search Support Terms of Use" [位置検索サポート利用規約] and tap on "I agree to the Location Search Support Terms of Use and its use"［位置検索サポート利用規約に同意の上、利用する］.
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7
Tap on "Search"［検索］.
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8
Tap on [YES].
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9
Location information will be displayed. To end the search, tap on "au ID Logout"［au ID ログアウトする］at the bottom of the screen.
For UQ mobile (5G compatible plan) customers
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1
From a PC or a smartphone other than the one you want to locate, access the page When you are in trouble with theft or loss
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2
Tap on "Click to use it"［ご利用はこちら］in the "Search mobile phone location information" [携帯電話の位置情報を検索する].
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3
Log in with the au ID of the UQ mobile phone you want to locate.
- If you are logged in with an au ID from another contract, tap on "au ID Logout"［au ID ログアウトする］at the bottom of the screen and log in again with the au ID of the au mobile phone you want to search for location
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4
Tap on "Use it"［利用する］in the "Find my phone/Remote lock" [携帯電話を探す/遠隔ロック] section.
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5
Enter the 4-digit PIN you set at the time of contract and tap on "Next"［次へ］.
- Click here if you forgot your 4-digit PIN (in Japanese only)
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6
Check the contents of the "Location Search Support Terms of Use" [位置検索サポート利用規約] and tap on "I agree to the Location Search Support Terms of Use and its use"［位置検索サポート利用規約に同意の上、利用する］.
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7
Tap on "Search"［検索］.
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8
Tap on [YES].
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9
Location information will be displayed. To end the search, tap on "au ID Logout"［au ID ログアウトする］at the bottom of the screen.
About Location Search Support
Location Search Support is a service available to customers who have subscribed to the eligible service.
- Customers who use a 4G LTE mobile phone or who do not know their auID or password cannot search for their location using the method on this page. Please contact our Customer Center
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