I would like to change/review my plan

I would like to know how to change the plan

You can change your plan quickly on My au (Web).

First, log in with your au ID and proceed with the plan change from the "Plan" [料金プラン] section.

The new plan/calling option will be applied from the usage in the following month after your application.

For details of the procedure, please refer to the information below.

If you do the procedure in the last two days of the month (particularly after 8:00 p.m. on the last day of the month), it may apply from the month after next.
The latest information is not reflected on My au app on the first of each month. Please check the plan for the current month from 9:00 a.m. on the 2nd day of the month following the procedure.

1

Access
My au (Web)
and login with your au ID.
2

Tap on "Smartphone/Mobile Phone" [スマートフォン・携帯電話].
3

Tap on "Contract Details/Procedures" [ご契約内容／手続き].
4

Tap on "Contract Information" [ご契約情報].
5

Tap on "Change" [変更] for "Plan" [料金プラン].
6

Tap on "Scheduled for next month" [翌月適用予定].
7

It has been changed to "Scheduled for Next Month" [翌月適用予定].

Please select your desired data plan and calling plan, and tap on "Agree and Proceed" [同意して次に進む].
8

Check the important notes and tap on "Agree and Proceed" [同意して次に進む].
9

Read the "Important notes" [ご注意] regarding the plan change.

Check the box for "I have checked the above important notes" [上記注意事項を確認しました] and tap on "Next" [次へ].
10

Select the method to check the contract details and tap on "Apply for Plan Change" [プラン変更を申し込む].
11

The procedure for changing the plan is now complete.

You can simulate the monthly charges for your smartphone on the web.

For details, please refer to the information below.

In the chat window, our online advisor will guide you through the best plan.

For details, please refer to the information below.

AI: Available 24/7, all year round

(Online Advisor: 10:00 a.m. to 7:00 p.m.)

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