【au Email App】I was notified with "Reception failure" [受信失敗] / Unable to receive in real time, receive delayed
If you choose "Do not allow" [許可しない] for background execution during the initial setup of the au Email app, the following issues may occur.
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You will be notified with "Reception failure" [受信失敗] and cannot receive new emails
- Emails are received with a delay, not in real time
In that case, the problem can be improved by setting the au Email app to "Do not optimize battery life" in the app's advanced settings. Please see below for detailed instructions.
Instructions
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If the settings on this page do not resolve the issue, please try the steps in the link below
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This page shows images of Xperia 10 II SOV43. The steps are the same for other models, but the setting steps may differ depending on the model and OS
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1
Tap on "Settings" [設定] from the list of apps
- The way the app list is displayed differs depending on the manufacturer and device.
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2
Tap on "Apps and Notifications" [アプリと通知]
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3
Tap on "au Email" [auメール]
- If you do not have au email, tap on "Show all ●● apps" [●●個のアプリをすべて表示] and search for "au Email" [auメール]
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4
Tap on "Advanced Settings" [詳細設定]
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5
Tap on "Battery" [バッテリー]
- Depending on the model, "denchi" [電池] may be displayed
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6
Tap on "Power Saving Mode" [省電力機能]
- Depending on the model, "Battery optimization" [電池の最適化] may be displayed
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7
Tap on "Unoptimized apps" [最適化していないアプリ] at the top of the screen
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8
Tap on "All Apps" [すべてのアプリ]
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9
Tap on "au Email" [auメール]
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10
Select "Do not optimize" [最適化しない] and tap on "Done" [完了]
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11
If it appears "Inapplicable apps" [対象外アプリ] in the "au Email " [auメール] field, the process is completed. Please check if the issue of being notified of "Reception failure" [受信失敗] via au email has been resolved
【Reference】Instructions for Galaxy A41 SCV48
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1
Tap on "Settings" [設定] from the app list
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2
Tap on "Apps" [アプリ]
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3
Tap on "au Email" [auメール]
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4
Tap on "Battery" [バッテリー]
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5
Tap on "Optimize battery usage" [バッテリー使用量を最適化]
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6
Tap on "Non-optimized apps" [非最適化アプリ] at the top of the screen
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7
Tap on "All" [全て]
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8
Tap the slide key located on the right side of "au Email" [auメール] to turn it off
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9
The operation is now completed. Please check if the issue of being notified of "Reception failure" [受信失敗] via au Email has been resolved
Has your problem been solved?
