menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

【SIM Unlock】Is au mobile phone SIM-locked at the time of purchase?

Whether au mobile phone is SIM-locked or not, it will depend on the time it was launched.

For more details, please check below.

For au mobile phones launched from October 1st, 2021

The devices below are SIM unlocked.

  • The iPhone 13 series (iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini), iPad (9th generation)and also iPad mini (6th generation) launched on September 24th, 2021 are SIM-unlocked

For au mobile phones launched before October 1st, 2021

These devices are SIM-locked at the time of purchase.

If you wish to unlock the SIM, a separate procedure is required.Please refer to this page for SIM unlocking procedure (in japanese only).

  • All of the indicated amounts exclude tax unless otherwise specified.