I want to replace my phone battery (battery pack)

If you want to replace your battery (battery pack), the content varies depending on the model, so please check the following.

Inspection or repair by Apple is required.

For further information, including costs and how to apply, please check the Apple website( iPhone / iPad )

Additionally, some au Style/au shops also accept repairs for iPhone and iPad.

Verification method
For models with removable battery pack

The instruction manual describes how to install and remove the battery pack. Alternatively, the battery pack is listed on the bundled items list page.

For models with a non-removable (built-in) battery pack

On the page of the included items list in the instruction manual, there is a statement such as "The battery is built into this product" [電池は本製品に内蔵されています].

All tablets have built-in battery type
Replacement method
For models with removable battery pack

Please purchase the battery pack at the
au Online Shop
(in Japanese only)

For models with a non-removable (built-in) battery pack

Inspection or repair by the manufacturer is required.

Please bring your phone to au Style/au shop and request for a repair.

Please check at the store for an estimate of the repair costs.

Also, if you subscribe to the Repair/Loss Support, the repair cost will be limited to a maximum of 5,000 yen (5,500 yen including tax).

Excludes cases where water damage or total loss is discovered

Damage or malfunction caused by customer's intention, negligence, or modification (disassembly/modification, replacement of parts, painting, etc.) will not be covered by the warranty

au Certified is not applicable

Click here for details on storage repairs
(in Japanese only)

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