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I want to check my au Hikari contract information (contract number, renewal month, contract date)

You can check your au Hikari contract information such as the contract number, renewal year and month, and contract date (application date) on My au (web).

How to check on the web

  • 1

    Access My au (WEB) and log in with the au ID and password of your au Hikari contract.

    • Click here for how to check the au ID of your au Hikari contract (in Japanese only)
  • 2

    Click on the "Internet & Phone"[インターネット・電話] tab at the top of the screen.

  • 3

    The "Contract Number" [基本契約番号] (one lowercase letter + nine-digit number) is listed just below the "Internet/Phone" [インターネット・電話 title].This number is necessary for procedures such as combining bills.

    The next "Renewal Date (year and month)" [次回更新年月] is listed in the "Plan" [料金プラン] item.

     

    If you want to check the application date, scroll down and click on "Check/Change Contract Details"[契約内容の確認・変更].

    If the contract details are not displayed in the "Internet/Phone (Internet Line)" [インターネット・電話 (インターネット回線)] tab (click to open)

    You are logged in with a different au ID, so please log out and log back in with the au ID of your au Hikari contract.

    <How to log out>

    If you are using a smartphone, tap on the person mark in the upper right corner and tap on "Logout" [ログアウト] in the popup screen.

    If you are using a PC, click on the "Logout" [ログアウト] button in the upper right corner. 画像確認中

    If you are using the My au app

    If you are using the My au app, tap on the person mark at the bottom of the screen, in "Settings" [各種設定] go to "au ID Settings/Logout" [au ID設定/ログアウト] and select "Logout au ID" [au IDをログアウトする].

  • 4

    Click on "Check Application Details" [お申込内容の確認] in the "Contract Menu" [ご契約メニュー] on the left.

  • 5

    From the "Application List" [お申し込み情報一覧], you can check the application date. This completes the check of au Hikari contract information.

  • All of the indicated amounts exclude tax unless otherwise specified.