I would like to change my contract/billing address
You can change the address for your au mobile phone or smartphone contract through My au.
Please refer to the instructions below.
Important notes
- If you are using an au ID linked with au, UQ mobile, or povo 1.0, you cannot change your address from the PC. We apologize for the inconvenience, but please complete the address change procedure from the smartphone that has the relevant au ID, ensuring that Wi-Fi is turned off.
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If you use au PAY Market, au PAY Card, or au Jibun Bank, you will need to make the customer information change procedure for each company.
- If the contract holder name and billing account holder name are different, only the billing account holder can change the billing address.
Steps
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1
Log in with your au ID to My au’s Address/Contact Information Change page.
- Follow the on-screen instructions and enter your password, etc., to log in
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2
Enter the 4-digit PIN code set when you signed the contract, and tap on "Next" [次へ].
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3
Tap on the checkbox for the desired procedure, check it, and then tap on "Next" [次へ].
This page provides you instructions on how to change only the contract address, as an example.
- The contract address refers to the address of the contract holder. It is used for sending documents such as the Calls Detail Statement by mail.
- The billing address refers to the address of the person paying for the charges. It is used for sending bills by mail.
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4
Enter the new "postal code" [郵便番号] and tap on "Next" [次へ].
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5
Enter the "Address and Contact Information" [住所・連絡先] then tap on "Next" [次へ].
- If an error code screen appears stating "There is an error in the input information" [入力内容に誤りがございます。], tap on [OK] and correct the part displayed in red.
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6
Check the updated "Address and Contact Information" [住所・連絡先] and tap "Apply with this information" [この内容で申し込む].
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