【au/UQ mobile】How can I change the contract or billing address?
You can change the contract or billing address for your au/UQ mobile phone or smartphone through My au or My UQ mobile.
Please refer to the instructions below.
For customers who contracted with UQ mobile on or before September 1st, 2021 (customers other than those listed above), please refer to the following.
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You cannot change the address from a PC when logged in with an au ID currently active in your au/UQ (5G compatible plan) /povo1.0. We apologize for the inconvenience, but please complete the procedure with the Wi-Fi off, from the smartphone that has contracted the applicable au ID.
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If you are using au PAY Market, au PAY Card or au Jibun Bank, you need to update the customer information for each company.
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If the contract holder name and the billing account holder name are different, only the billing account holder can change the billing address.
Procedure for changing the contract or billing address
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1
Log in to the Address/Contact Number change page of My au or My UQ mobile app with your au ID.
- Follow the on-screen instructions, enter your password, etc. to log in
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2
Enter the 4-digit PIN you set at the time of the contract and tap "Next" [次へ].
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3
Select the procedure you want to do and tap "Next" [次へ].
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Contract address: refers to the address of the contract holder and it is used in cases such as when sending a call details statement by mail
- Billing address: refers to the address of the person paying for the charges. Used when sending bills by post
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Contract address: refers to the address of the contract holder and it is used in cases such as when sending a call details statement by mail
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4
For the next steps, please select one of the tabs below.
For changing the contract address only [契約先住所のみを変更する]
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1
Enter the postal code of the new address and tap "Next" [次へ].
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2
Enter the address and a contact number [住所・連絡先] then tap "Next" [次へ].
- If an error screen saying: "There is an error in the entered information." [入力内容に誤りがございます。] appears, tap OK and correct the part displayed in red.
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3
Check the address and the contact number you entered then tap "Apply with this information" [この内容で申し込む].
The procedure is now completed.
For changing billing address only [請求先住所のみを変更する]
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1
Enter the postal code of the address and tap "Next" [次へ].
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2
Enter the new address and a contact number [新住所・連絡先] you want to register in the billing information, check the contents of the screen, then put a check in the box "I agree" [同意する].
Tap "Next" [次へ].
- If an error screen saying: "There is an error in the entered content." [入力内容に誤りがございます。] appears, tap OK and correct the part displayed in red.
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3
Check the address and contact number you entered then tap "Apply with this information" [この内容で申し込む].
The procedure is now completed.
For changing both contract address and billing addresses [契約先住所と請求先住所を両方変更する]
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1
Enter each postal code [郵便番号] of the new contract address [契約先住所] and new billing address [請求先住所], then tap "Next" [次へ].
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2
Enter the new address and a contact number for both contract address [契約先住所] and billing address [請求先住所] check the contents of the screen, then check "I agree".
Tap "Next" [次へ].- If an error screen saying: "There is an error in the input content." [入力内容に誤りがございます。] appears, tap OK and correct the part displayed in red.
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3
Check the new address and contact number then tap "Apply with this information" [この内容で申し込む].
The procedure is now completed.
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