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【au Email Portability】I would like to cancel this service

It can be cancelled from the My page of "au Email Portability" [auメール持ち運び] .

Steps

  • 1
  • 2

    Scroll the screen from bottom to top.

  • 3

    Tap on "Settings after application" [お申込み後の設定はこちら].

  • 4

    Enter the au ID of the email address you would like to cancel and tap on "Next" [次へ].

  • 5

    Enter your password and tap on "Login" [ログイン].

  • 6

    On My page, tap on "Cancel the service" [サービスの解約]

  • 7

    Tap on "Proceed to confirmation screen" [確認画面に進む].

    • If the au Email Portability email address and the contact email address 2 registered in the au ID member information matches, tap on "Proceed to email address deletion screen" [メールアドレス削除画面へ進む] , delete the "Contact email address 2" [連絡先メールアドレス2] information from the au ID member information site, and then perform the cancellation procedure.
  • 8

    Confirm the important notes below and tap on "Agree to the notes and cancel" [注意事項に同意して解約する].

  • 9

    When "Cancellation completed" [解約完了] is displayed, the cancellation of the au Email Portability service is completed.

For your reference

  • If you have an au ID contact email address registered, an email entitled "au Email Portability cancellation has been completed"[【auメール持ち運び】解約完了のお知らせ] will be sent after the procedure is complete.
  • All of the indicated amounts exclude tax unless otherwise specified.