• By phoneOpen 9:00 – 20:00

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      0120-959-472(Toll Free)

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      0120-959-473(Toll Free)

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      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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【au Smart Value】I would like to check the subscription/application status

You can check your subscription/application status for au Smart Value on My au (Web) .

Checking your subscription status

You can check your subscription status on My au.

  • You can check it in the "Discount Services" [料金割引サービス] section. If "au Smart Value" [auスマートバリュー] is listed, then you are subscribed.

Checking the application status

You can check your application status on My au.

  • Tap on the "∨" in the au Phone Charges section and check the "Plan Usage Fee" [プラン利用料].

    You can check the discount application status in the "au Smart Value" [auスマートバリュー] section.

  • Even if you are subscribed to au Smart Value and under Pitatto Plan 5G or Pitatto Plan 4G LTE contracts, the discount may not be applied depending on the amount of data you use (e.g., if the amount of data used is less than 1GB).
  • Please check the monthly "Billing Breakdown" [料金内訳] to see the discount status for each month.

For your reference

  • All of the indicated amounts exclude tax unless otherwise specified.