Can I upgrade my device even if I have remaining installment payment balance?
Yes, you can upgrade your device even if there is a remaining installment balance.
However, the number of devices that can be purchased in installments is up to a total of 3 in per communication service contract (= 1 phone number).
You can check the remaining installment balance via WEB de Billing (My au).
For detailed steps, please refer to the following.
Important notes
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This page explains using images from My au, but the same operations can be done on My UQ mobile
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You cannot purchase a new device in installments within 6 months including the month of purchase of your current device. (You can purchase a new device with a lump sum payment)
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You cannot purchase a new device in installments within 6 months including the month of UQ mobile 4G LTE plan to 5G compatible plan changing. (You can purchase a new device with a lump sum payment)
- Including system switch
Steps
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1
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2
Select the phone number you want to check and tap on "Select" [選択].
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3
Enter your 4-digit PIN code and the charges breakdown will be displayed.
Tap on the au phone number in the "au Device charges" [au機器代金] section.
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4
Details such as remaining balance and the number of payments are displayed in the "Installments" [分割支払金] section.
For your reference
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If you want to check the details of the installment contract, tap on the "?" mark next to "Installments" → Tap on "Check your installment contract here" [割賦契約のご確認はこちら] on the installment payment explanation screen → You can check the details of the installment contract.
(You will be redirected to the "Individual Credit Purchase Mediation Contract/Individual Item Installment Sale Contract (My au)"([個別信用購入あっせん契約／個品割賦販売契約（My au）] screen.)
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