I would like to know how to change / consult about my plan

I would like to know how to change the plan

You can complete the procedure through My au. The new plan will be applied from the 1st day of the following month.

Please see the detailed steps below.

If you do the procedure in the last two days of the month (particularly after 8:00 p.m. on the last day of the month), it may apply from the month after next.
The latest information is not reflected on My au app on the first of each month. Please check the plan for the current month from 9:00 a.m. on the 2nd day of the month following the procedure.

1

Login to
My au (Web)
with your au ID.
2

Tap on "Change" [変更] on the lower right of the "Plan" [料金プラン] section .
3

Select the desired plan and calling options, then tap on "Apply from next month" [翌月から適用する].
4

After checking the important notes, tap on "Agree and proceed" [同意して次に進む] at the bottom of the page.
5

Check the "Important notes" [ご注意] regarding the plan change.

Check the box "I have checked the important notes above" [上記注意事項を確認しました] and tap on "Next" [次へ] at the bottom of the screen.
6

Select the method to verify the contract details, then tap on "Apply for plan change" [プラン変更を申し込む].
7

The plan changing is now completed.

You can contact us via message.

Just select from the options, and AI will guide you to the best plan based on your current usage.

If you have any questions, you can consult with a communicator via message. (Only during business hours)

Tap the link below to contact us via message. (After tapping, the message screen will open. Please wait a moment for the guidance to start.)

You can use this service without at any time anywhere.
Business hours are 24/7, and the advisor's response hours are from 10:00 a.m. to 7:00 p.m.

Has your problem been solved?