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  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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I would like to change (inherit) the name on the mobile phone or tablet because the contract holder has passed away

Inheritance procedure for au mobile phone, smartphone and tablet are available at au Style/au shop. 

Please have a family member of the contract holder to visit the shop.

Important notes

  • The inheritor can get the same email address registered by the contract holder.

  • If there is an application for issuance of paid paper invoices, it will be taken over.

  • There are some services, data, and settings that cannot be transferred. Please verify with the shop for details.
  • All of the indicated amounts exclude tax unless otherwise specified.