I want to change the name (inheritance) of au mobile phone or tablet as the contract holder passed away
Inheritance procedure for au mobile phone, smartphone and tablet are available at au Style/au shop.
Please have a family member of the contract holder visit the shop.
Required items when visiting the shop
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au device (for au IC card compatible devices, the device with au IC card）
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Seal of the inheritor of the contract (other than rubber stamp/signature accepted)
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Identity verification document of the inheritor (original)
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Item accordingly to your monthly payment method
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For credit card payment: credit card
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For direct debit from bank account: Cash card, or bank passbook + registered seal with the financial institution
- Documents confirming that the contract holder has passed away (copies allowed)
Important notes on documents confirming the death of the contract holder
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Only documents within three months of issuance will be accepted
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A document which describes the inheritance relationship between the deceased contract holder and his/her inheritor, and includes the contract holder’s death
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If the document required for inheritance does not include a death record, one of the following items is required
"Hospital Death Record", "Condolence Visit Thanks Letter", "Newspaper obituary column", "Death notification accepted by local government (with acceptance stamp)", "Cremation (Burial) Permit"
Important notes on the inheritance procedure
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The inheritor can get the same email address registered by the contract holder.
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If there is an application for issuance of paid paper invoices, it will be taken over.
- There are some services, information, and settings that cannot be transferred. Please verify with the shop for details.
For your reference
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Inheritance is the procedure by which a family member takes over and uses the contract of a deceased contract holder.
- There is no fee for the inheritance procedure.
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