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  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

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      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

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【au PAY Prepaid Card】I want to start using the card

Please complete the procedure to start using the service on the au PAY site. Click here for the procedures (in Japanese only)

Eligible customers

  • Customers using the card for the first time

  • Customers who have received a new card due to the current card expiration date

  • Customers who have had their card reissued due to theft, loss, etc
  • In the case of reissuance, the balance of au PAY will be automatically transferred when you complete the procedures to "Get started" [ご利用開始のお手続き]

  • If you have an old card that has expired, please cut it up with scissors and discard it

  • If you do not plan to use the au PAY prepaid card in the future (you will use only the au PAY app), do not activate it and just keep the card
  • All of the indicated amounts exclude tax unless otherwise specified.