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      0120-959-472(Toll Free)

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      157(Toll Free)from au phones

      0077-7-111(Toll Free)

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I want to know when changes to my plan will it take effect

In case of plan change only

I want to know when changes to my plan will it take effect

The plan change will take effect from the following month.

Important note

  • My au does not reflect the latest information on the 1st of every month.

    Please check your plan at "This month" section after 9:00 am on the 2nd day of the following month of your procedure.

For your reference

  • Example: If you change your plan during March

    The plan will take effect from April, and you will be billed for the new plan from May.

In case of changing the plan at the same time of the device upgrade (purchase)

I want to know when changes to my plan will it take effect, if I do a device upgrade at the same time

It will take effect in the same day.

Important note

  • If you do the procedure through My au during the last two days of the month (especially after 8:00 PM on the last day of the month), the change may not take effect until the month after next.
  • All of the indicated amounts exclude tax unless otherwise specified.