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【My au app】I would like to know how to make inquiries via chat

Please make inquiries by selecting/entering the content from the Chat Support screen of My au app.
The Chat Support accepts a variety of inquiries, ranging from au mobile services to questions related to your contract information.

Please feel free to contact us.

Inquire

Business Hours

AI: Available 24/7, all year round

(Online Advisor: 10:00 a.m. to 7:00 p.m.)

For your reference

Inquiries are answered by AI 24/7. If you need more details, an online advisor will assist you based on your contract details.
The response time for the online advisor is from 10 a.m. to 7 p.m. Inquiries received outside of business hours will be answered the next day.

【My au app】I would like to know how to make inquiries via chat (selecting from the Frequently Asked Questions menu)

In the My au app, we will guide you through the steps to make inquiries by selecting from the menu under Frequently Asked Questions.

Inquire

Business Hours

AI: Available 24/7, all year round

(Online Advisor: 10:00 a.m. to 7:00 p.m.)

Steps

1

Launch My au app and log in with your au ID.
2

Tap the "Inquiries" [お問合わせ] icon.
3

Type "English" in the "Enter message" [メッセージを入力] field and tap "Send" [送信].
4

Select the "Start Inquiry".
5

Depending on the inquiry details, answers such as procedures and information regarding your inquiry will be displayed.

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【My au app】I would like to know how to make inquiries via chat

How to make an inquiry

【My au app】I would like to know how to make inquiries via chat

Inquire

For your reference

Select from the Frequently Asked Questions menu

【My au app】I would like to know how to make inquiries via chat (selecting from the Frequently Asked Questions menu)

Inquire

Steps