Can I unlock the SIM lock on my mobile device?
【For customers who purchased an au mobile phone released before September 30, 2021】
You can do the SIM unlock procedure on My au (Web) or at the shop.
When unlocking the SIM, please be sure to check the important notes and do the procedure.
- For customers who purchased an au mobile phone released before September 30, 2021, that were purchased on or after August 1, 2022, are already unlocked.
【For customers who purchased au mobile phone released after October 1, 2021】
The SIM is not locked, so no procedure is required.
- The iPhone 13 series/iPad (9th generation)/iPad mini (6th generation) released on September 24, 2021, are SIM-unlocked.
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