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【au Email Portability】How to apply for the service and set up the Email App (Android)

STEP1: Application for the service

【au Email Portability】I would like to apply for the service

You can apply on the page of "au Email Portability" [auメール持ち運び] . Please check the application procedure below.

Important notes

  • When you apply for au Email Portability service, all spam email filter settings will be reset. Please set it again after completing your application.

  • Emails sent from the time of au cancellation until the completion of this service application will not be received by the mail server. Sending and receiving emails will resume after the completion of this service application.

Steps

  • 1

    Access the page of "au Email Portability" [auメール持ち運び] from the device you will use the au Email Portability service on.

  • 2

    Scroll up and tap on "New Application" [新規お申し込み].

  • 3

    Enter the au ID of the email address that you are applying for and tap on "Next" [次へ].

    If this screen does not appear, proceed to step 5.

    • If you are not connected to LTE when logging in with your au ID (connected to Wi-Fi), you may need to log in using two-step verification.
  • 4

    Enter your password and tap on "Log In" [ログイン].

  • 5

    If this screen appears, scroll to the top and tap on "Agree" [同意する].

  • 6

    If this screen appears, select the email address you wish to apply for au Email Portability and tap on "Proceed" [次へ進む].

    If this screen does not appear, proceed to step 7.

  • 7

    Please check "Agree to the Terms and Conditions" [利用規約に同意する] and tap on "Apply for au email Portability" [auメール持ち運びに申し込む].

    Next, set up payment with "Easy Payment" [かんたん決済]. Please proceed to the item that matches your situation in STEP2.

STEP2: Setting up au Easy Payment (for UQ mobile or povo2.0 customers)

【au Email Portability】How to set up the payment method to au Easy Payment(for UQ mobile or povo2.0 customers)

Please check the steps below to change the method of payment to au Easy Payment.

Steps

  • 1

    Please tap on "Agree" [同意する].

    • This screen will only appear when you use it for the first time.
  • 2

    You will receive a text message (SMS), tap to open it.

  • 3

    Check the "verification code" [確認コード] and return to the "Service Usage Confirmation" [ご利用内容の確認] page.

  • 4

    Enter the "verification code" [確認コード] and tap on "Register" [登録する].

    Next, set up the Email App. Proceed to STEP3.

    • For UQ mobile/povo2.0 customers, you can select "Combine with your monthly bill" [通信料合算支払い] , "credit card" [クレジットカード支払い] , and "au PAY Card" [au PAY カード支払い].

STEP2: Setting up au Easy Payment (for those using other companies services)

【au Email Portability】How to set up the payment method to au Easy Payment (if you use other companies services)

Please check the steps below to change the method of payment to au Easy Payment.

Steps

  • 1

    Please tap on "Agree" [同意する].

    • This screen will only appear when you use it for the first time.
  • 2

    Enter your "customer information" [お客さま情報] and tap on "Set" [設定する].

    • Please register an email address other than au.
  • 3

    Please tap on "Set" [設定する].

  • 4

    Enter the "verification code" [確認コード] and tap on "Set" [設定する].

  • 5

    Tap on "Next" [次へ].

    • If you proceed to the two-step verification settings screen, tap on "Set up two-step verification" [2段階認証を設定する] → tap on "Set" [設定] → tap on "OK".
  • 6

    Enter your credit card number and the security code, and tap on "Register" [登録する].

    Next, set up the Email App. Proceed to STEP3.

STEP2: Setting up au Easy Payment (if you do not use any service)

【au Email Portability】How to set up the payment method to au Easy Payment (if you do not use any service)

Please check the steps below to change the method of payment to au Easy Payment.

Steps

  • 1

    Please tap on "Agree" [同意する].

    • This screen will only appear when you use it for the first time.
  • 2

    Enter your "customer information" [お客さま情報] , and tap on "Set" [設定する].

    • Please register an email address other than au.
  • 3

    Please tap on "Set" [設定する].

  • 4

    Enter the "verification code" [確認コード] and tap on "Set" [設定する].

  • 5

    Tap on "Next" [次へ]

    • If you proceed to the two-step verification settings screen, tap on "Set up two-step verification" [2段階認証を設定する] → tap on "Set" [設定] → tap on "OK".
  • 6

    Enter your credit card number and the security code, and tap on "Register" [登録する].

    Next, set up the Email App. Proceed to STEP3.

STEP3: How to set up the au Email App

【au Email Portability】How to set up the au Email App

Please check the details below.

Steps

  • 1

    By completing STEP2, you have finished applying for the au Email Portability service.

    Next, proceed to set up the au Email App. Tap on "Android au Email App" [Android auメールアプリ].

    If you need to reconfigure the Email App, log in to the au Email Portability my page, tap on "Set Up Email App" [メールアプリの設定], and then tap on "Android au Email App" [Android auメールアプリ].

  • 2

    Tap on "Go to au Market or Google Play" [au MarketまたはGoogle Playに遷移する].

    • If your Chrome version is the latest, tap on "Install or Update au Email App Here" [auメールアプリのインストールまたはアップデートはこちら].
  • 3

    Tap on "Open" [開く].

    • If the au Email App is not installed, it may display "Stand by" [保留中] or "Installing" [インストール中]. If it is installed but not the latest version, it will display "Update" [更新]. In either case, "Open" [開く] will eventually be displayed.

    • If you are using the au Email App for the first time on a new device, another company's SIM, or another company's device, tap on "Install" [インストール] and complete the initial setup of the au Email App.
  • 4

     Tap on the "Menu Button" [メニューボタン] at the top left of the screen.

    (This screen is for the continuous use of the au Email App on the device contracted with au)

  • 5

    Tap on "au Email Portability" [auメール持ち運び].

    • Ensure that the app version is "07.00.4" or above. If it is not the eligible version, please update it from "Check for Updates" [更新をチェック].
  • 6

    Tap on "Use au Email Portability" [auメール持ち運びを利用する].

  • 7

    Tap on "For those who have already applied for the service" [サービス申し込み済みの方はこちら].

  • 8

    Enter your "au ID" and tap on "Next" [次へ].

  • 9

    If there are multiple email addresses applied for au Email Portability, a screen will appear.

    Select the email address you want to set up and tap on "Proceed" [次へ進む].

  • 10

    Tap on "Set Up au Email App" [auメールアプリを設定する].

  • 11

    Tap on "Close" [閉じる].

    • The top screen of the au Email App will be displayed afterward.
  • 12

    Once the top screen of the au Email App is displayed, the setup is now completed.

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