menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

What is Calls Details Statement Service? / I would like to apply for it

Overview

What is the Calls Details Statement Service?

This is an optional service that issues a detailed statement of your monthly calls (per call) and data communication (per day).

Important note

  • Call records and non-chargeable calls will not be displayed.

About Calls Details Statement Service

  • The application and usage are free of charge.

  • Checking online is free, however, issuing it on paper will cost 220 yen (tax included) for each phone number.

  • Calls details before the month of application cannot be viewed.

Application Procedure

I would like to apply for the Calls Details Statement Service

You can proceed with the application on the "Calls Details Statement Service Application/Change" [通話明細サービス申し込み・変更] page.

Steps

  • 1

    Access the Calls Details Statement Service Application/Change" [通話明細サービス申し込み・変更] page.

    Enter your au ID and password.

  • 2

    Enter the 4-digit PIN set when you signed the contract and tap on "Next" [次へ]

  • 3

    Select the "Type of Calls Details" [通話明細の種類] , "Checking method" [確認方法] and tap on "Agree and Proceed" [同意して次に進む] at the bottom of the page.

    • If you would like to issue a paper statement, select "Check on WEB (My au) and on paper" [WEB(My au)と紙で確認する].

      In this case, it will cost 220 yen (tax included) per phone number.

  • 4

    Confirm the details and select the checking method after the completing the registration. After selecting, tap on "Apply with this content"[この内容で申し込む]at the bottom of the page.

  • 5

    The application procedure is now completed.

    From the month following your application, you can check your Calls Details Statement online at the same time your paper bill is issued.

  • All of the indicated amounts exclude tax unless otherwise specified.