menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

What is the Calls Details Statement Service?/I would like to apply for it

Overview

What is the Calls Details Statement Service?

The Calls Details Statement Service is an optional service that issues a monthly statement of calls (per call) and communications (per day).

Important note

  • Call records and non-chargeable calls will not be displayed.

About Calls Details Statement Service

  • Application is free of charge.
  • Checking online is free, however, issuing it on paper will cost 220 yen (including tax) for each phone number.
  • Calls details statements of the month before the application cannot be viewed.

Application Procedure

I would like to know how to apply for the Calls Details Statement Service

You can apply for the Calls Details Statement Service through My au (Web).

Steps

  • 1
  • 2

    The My au (Web) homepage will be displayed.

  • 3

    Tap on "Billing & Payment Procedures Overview" [請求・支払関連のお手続き一覧].

  • 4

    Tap on "Calls Details Statement" [通話明細].

  • 5

    Tap on "Apply for Calls Details Statement Service" [通話明細サービスのお申し込み].

  • 6

    Select the au phone number/au ID that you wish to apply for and tap on "Select" [選択].

    • If this screen does not appear, proceed to the next step.
  • 7

    Enter the 4-digit PIN code you set when you signed the contract and tap on "Next" [次へ].

  • 8

    Select the "type of calls details" [通話明細の種類] and "confirmation method" [確認方法], then tap on "Agree and proceed" [同意して次に進む].

    • If you wish to receive a printed Calls Details Statement, select "Check via WEB (My au/my UQ mobile) and paper" [WEB (My au/my UQ mobile) と紙で確認する]. In that case, there will be a fee of 220 yen (including tax) for each phone number.
  • 9

    Review the information and choose the confirmation method after the registration is complete.

    After selecting, tap on "Apply with this information" [この内容で申し込む] at the bottom of the page.

  • 10

    Your application is now complete.

    You can check your Calls Details Statement online at the same time as the invoice is issued in the month following your application.

For your reference

  • Applications for the Calls Details Statement Service can be made only the contract holder’s your own line, via My au (Web). For lines with registered users other than the contract holder, please contact our chat support for inquiries.

    AI: Available 24/7, all year round

    (Online Advisor: 10:00 a.m. to 7:00 p.m.)

  • All of the indicated amounts exclude tax unless otherwise specified.