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【au Easy Payment】I would like to unsubscribe the continuous use service

Checking your subscription

【au Easy Payment】I would like to check the continuous use services which I am paying for

You can check the services you are registered for on the "Checking your subscription" [ご登録中のサービス] at the au Easy Payment website.

For details, see below.

Important note

  • Some services may not appear on the "Registered Services" [ご登録中のサービス] page. Please also check the au Easy Payment statement site.

    (Examples: Amazon’s subscription purchases, YouTube Premium subscriptions through channels other than

     au ones, etc.)

Steps

  • 1
    • You may be asked to log in with your au ID
  • 2

    The services you are registered for will be displayed.

     

    Tap on the name of the service you want to check to see details such as service name, contact phone number and billing ID.

Cancelling a service that was applied at au dealer or directly through au

【au Easy Payment】I would like to cancel a continuous use service that I applied for at au dealer or through au

To unsubscribe or cancel a continuous use service that you are paying with au Easy Payment, you will need to complete the unsubscribe/cancellation procedure yourself.

For continuous use services applied at au dealer or through au, refer to below for the cancellation page for each service.

Important notes

  • au Easy Payment is a system in which KDDI bills on behalf of the service provider for services that you have applied for or purchased.

  • Some services may not appear on the "Registered Services" [ご登録中のサービス] page. Please also check the au Easy Payment statement site.

    (Examples: Amazon’s subscription purchases, YouTube Premium subscriptions through channels other than

     au ones, etc.)

Services that can be cancelled via My au (Web)

Please proceed with the cancellation by clicking the "Unsubscribe procedure" [退会のお手続き] button displayed in the section of the service you are using.

  • Ponta Pass/Ponta Pass Light

  • TELASA

  • au Smart Pass Premium Music

  • au Book Pass

  • GeForce NOW Powered by au

  • DAZN

Services that can be canceled via au Navi Walk

The procedure can only be completed from a smartphone or tablet.

  • au Co-driver Navi

  • au Navi Walk

  • au Car Navi

For your reference

Cancelling a service applied through a company other than au

【au Easy Payment】I would like to cancel the continuous use service applied through a company other than au

To unsubscribe/cancel a service being paid through au Easy Payment, you will need to proceed with the process yourself.

For steps on canceling a service applied from a company other than au, please refer to the following.

Important note

  • Some services may not appear on the "Registered Services" [ご登録中のサービス] page. Please also check the au Easy Payment statement site.

    (Examples: Amazon’s subscription purchases, YouTube Premium subscriptions through channels other than

     au ones, etc.)

Steps

  • 1

     On the "Checking your subscription" [ご登録中のサービス] page, tap on the link to the right of the "Service Name"[サービス名] to access the service provider's website.

    • You may be asked to log in with your au ID
  • 2

    Please go to the unsubscribe/cancellation page on the service provider's website and complete the procedure.

    • The location in the page to unsubscribe/cancel for the services varies depending on the service provider.

    Below is a typical example. If you cannot find it, please check the steps in the Help, Frequently Asked Questions or Troubleshooting section at the provider's website.

    If you are on a page where you want to verify your information

    If it is at the bottom of the page on the service provider's website

For your reference

  • All of the indicated amounts exclude tax unless otherwise specified.